We have the longest and the best guarantees our industry has to offer!!!
100% Satisfaction Guarantee – During the first year, if for any reason you are not 100% satisfied with the performance of your newly installed equipment, our service, or our employees, we will strive to remedy the situation and satisfy any concerns you may have. If we fail to satisfy you, within 30 days of your request, we will remove the system and install a new system at no cost to you.
Complete Care Coverage – We are committed to our customer’s satisfaction long after the installation. We will warranty our installed equipment for up to five years, which includes labor and the parts that the manufacturer’s warranty does not cover.
No Lemon Guarantee – When you invest in a new heating and/or cooling system, provided the system is operated in accordance with the manufacturer’s guidelines and has been serviced annually by Priority One, our “No Lemon Guarantee” provides you with the ultimate protection and peace of mind. In the event of a major failure to your furnace’s heat exchanger (cracks) or if your heat pump or air conditioning compressor fails within the first 5 years of ownership (to the original owner), rather than make the repairs or replace the broken parts, we will replace the entire furnace, heat pump, or air conditioner with a new one, at absolutely no cost to you.
Lifetime Ductwork Warranty – We guarantee that all ductwork we install will efficiently and effectively distribute your conditioned air, with minimal leakage and top-quality thermal protection, for as long as you own your home. Priority One cannot be held responsible for damage caused by vermin, fire, floods, or acts of others.
Property Protection Guarantee – All customer property such as lawns, shrubbery, carpeting, walls, floors, furniture, and vehicles will be protected. All property will be repaired or replaced if damaged by Priority One. Safe working practices will be used to prevent any damage to your home.
Energy Savings Guarantee – When installing a new, higher efficiency comfort system, we guarantee savings. If the guarantees set forth by Priority One are not realized, we will refund you double the difference of your savings not realized for the first year.
Comfort Guarantee – Our warranty on parts, labor, and equipment for our installations guarantee your continued comfort. Having Priority One perform a yearly maintenance, helps prolong the life of the equipment, ensures its efficiency and keeps your family comfortable all year round.
Lifetime Repair Warranty – Priority One is committed to customer satisfaction long after a service repair. We proudly extend a lifetime service guarantee on most repairs we make to all our Savings Club customers. With continuous Savings Club membership, if the repaired part fails (excluding refrigeration circuits), we will replace it for free!!
I decided to go with Priority One based on a referral from a friend. He told me how good the service was.Everything that I was told and or promised has happened. Didn’t have to call and get questioned answered as everyone was already a step ahead.Today the installation happened. Matt from the install team was phenomenal. Called ahead of time, was on time, install is clean, and no mess was left.Thank you Priority One for the amazing service and for all your staff living up to the promises. I will recommend you and continue to use you for my HVAC needs.
As always the technician was very thorough and knowledgeable. This particular technician explained my furnace better than anyone else who would ever come out before. This maintenance program is well worth every penny and more.
Priority One services my double-head system every year and the equipment operates flawlessly. Today my service provider was Clark who was efficient, personable, and professional. I would recommend Clark and Priority One to anyone.
We had Priority One repair, service, clean and lastly move our outside compressor/condensing coil unit to a more optimal location than it had originally been installed. Always excellent work, highly qualified technicians, and always going the extra mile to make sure the job is done to everyone’s satisfaction. I highly recommend Priority One Heating and Air.
Priority One had installed our furnace originally when we had bought the house, have used them ever since for service. Amazing to see someone in the Trades show up when they say they will, call if any changes, and stick to, or be upfront about what they are doing/charging for. Never had a bad experience with someone on the phone, or in the field.
Mike and Jerrett were wonderful to have in our home. They were not only professional but caring abd compassionate, going the extra mile to keep my immune compromised husband safe and happy. They videoed part of the process to show him and were always engaging when he asked questions. I would welcome them back anytime. Money well spent. These two men are priceless!
They were able to find the issue caused by another service provider. They babyed the other system until it could be replaced and were only a phone call away. They installed the new one on the hottest days of the year and ended up replacing all the messed up ducts below the house. They are courteous and prompt as well as efficient and reasonable in cost. They have serviced the system twice and available for any questions. I would highly recommend.
Techs are friendly, efficient, and clear communicators. In both instances of repairs needed on your aging heat pump, Priority One had someone out earlier than initially expected. The office admin are also excellent, responsive, and kind. Highly recommend Priority One.
Priority One is my go to for most of my property management needs, regarding HVAC services. I know that they will respond quickly and efficiently.They get the job done and I can trust their work.Highly recommend.
Phillip B who came out to do the estimate and sales was very knowledgeable, not pushy which is very important to me, and very helpful and quick to respond. Tanya who helped with coordinating appointments and inspection was so nice and helpful! The guys that did the installation were very nice and did a good job. Also great job to the electricians,Bear Mountain Electric, very helpful and knowledgable and communicated well. Thank you Priority One for great customer service and products. The ductless heating amd cooling is great so far!
Super knowledgeable and helpful. Explained everything so that I felt like I understood the issues. Gave me good options. Clean, professional, friendly and prompt- everything you would want in a repair person.
This company is awesome. Never had any one react as quickly to a problem or solve the problem as easily as Mark did. Cheerful, informative, polite, prompt, thoughtful during each visit. Found out later that Mark is the owner of Priority One. He was working because the servicemen were swamped with jobs and Mark helped out by working himself.