Guarantees
We Have the Longest and the Best Guarantees Our Industry Has to Offer
100% Satisfaction Guarantee – During the first year, if for any reason you are not 100% satisfied with the performance of your newly installed equipment, our service, or our employees, we will strive to remedy the situation and satisfy any concerns you may have. If we fail to satisfy you, within 30 days of your request, we will remove the system and install a new system at no cost to you.
Complete Care Coverage – We are committed to our customers’ satisfaction long after the installation. We will warranty our installed equipment for up to five years, which includes labor and the parts that the manufacturer’s warranty does not cover.
No Lemon Guarantee – When you invest in a new heating and/or cooling system, provided the system is operated in accordance with the manufacturer’s guidelines and has been serviced annually by Priority One, our “No Lemon Guarantee” provides you with the ultimate protection and peace of mind. In the event of a major failure to your furnace’s heat exchanger (cracks) or if your heat pump or air conditioning compressor fails within the first 5 years of ownership (to the original owner), rather than make the repairs or replace the broken parts, we will replace the entire furnace, heat pump, or air conditioner with a new one, at absolutely no cost to you.
We Proudly Stand Behind Our Work
Lifetime Ductwork Warranty – We guarantee that all ductwork we install will efficiently and effectively distribute your conditioned air, with minimal leakage and top-quality thermal protection, for as long as you own your home. Priority One cannot be held responsible for damage caused by vermin, fire, floods, or acts of others.
Property Protection Guarantee – All customer property such as lawns, shrubbery, carpeting, walls, floors, furniture, and vehicles will be protected. All property will be repaired or replaced if damaged by Priority One. Safe working practices will be used to prevent any damage to your home.
Energy Savings Guarantee – When installing a new, higher efficiency comfort system, we guarantee savings. If the guarantees set forth by Priority One are not realized, we will refund you double the difference of your savings not realized for the first year.
Comfort Guarantee – Our warranty on parts, labor, and equipment for our installations guarantee your continued comfort. Having Priority One perform a yearly maintenance, helps prolong the life of the equipment, ensures its efficiency and keeps your family comfortable all year round.
5 Year Repair Warranty – Priority One is committed to customer satisfaction long after a service repair. We proudly extend a 5 year service guarantee on most repairs we make to all our Savings Club customers. With continuous Savings Club membership, if the repaired part fails (excluding refrigeration circuits), we will replace it for free!!
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Emergency HVAC Help Available
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Quality Service Backed by Guarantees
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Locally Owned & Family Operated
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Serving the Community Since 1998
Trusted Service, Proven Results
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“Chris went above and beyond in cleaning and repairing. He described concern over the wear and tear on some parts of the system and advised future action. He did a very thorough job, and I commend him for his friendly and professional approach.”- Iona W.
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“I’ve used the company for years at my business here in Eugene, and they have always given me stellar service! The mini split system they installed today is so amazing, efficient, quiet, and at a very fair price!”- Kate H.
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“Priority One was here to complete a semi-annual service. The technician was on time. His work is thorough.”- Joe B.
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“From the after-hours answering service, the in-office staff, sales staff, and techs, they are all so nice. I love that they go out of their way to make sure you understand all of your options before they leave!”- Lolita H.
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“Great work, and clear and concise information was given. The work was done quickly and efficiently as well. He even fixed my hose bib for me as my washer had fallen out.”- Beth L.
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“Mike, our service technician was courteous, knowledgeable, and thorough. His relaxed approach to servicing our system made the experience a positive one. We have been with Priority One for many years and we are always pleased with the service they deliver.”- Dan R.
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“Priority One Heating and Air Conditioning is the one to call if you need help with heat and AC. Tim came out, diagnosed my problem, explained the problem, and quoted me a price. Tim was professional, kind, and provided a great service.”- Elizabeth L.
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“The technician was prompt, thorough, courteous, and friendly. I have been using them for 8 years and have found them to be professional and good at their job!”- Dianne P.
