We have the longest and the best guarantees our industry has to offer!!!!!
100% Satisfaction Guarantee – During the first year, if for any reason you are not 100% satisfied with the performance of your new equipment, our service, or our employees, we will strive to remedy the situation and satisfy any concerns you may have. If we fail to satisfy you, within 30 days of your request, we will remove the system and install a new system at no cost to you.
Complete Care Coverage – We are committed to our customer’s satisfaction long after the installation. We will warranty our installed equipment for up to five years, even the parts that the manufacturer’s warranty does not cover, including labor.
No Lemon Guarantee – When you invest in a new heating and/or cooling system, provided the system is operated in accordance with the manufacturer’s guidelines and has been serviced annually by Priority One, our “No Lemon Guarantee” provides you with the ultimate protection and peace of mind. In the event of a major failure to your furnace’s heat exchanger (cracks) or if your heat pump or air conditioning compressor fails within the first 5 years of ownership (to the original owner), rather than make the repairs or replace the broken parts, we will replace the entire furnace, heat pump, or air conditioner with a new one, at absolutely no cost to you.
Lifetime Ductwork Warranty – We guarantee that all ductwork we install will efficiently and effectively distribute your conditioned air, with minimal leakage and top-quality thermal protection, for as long as you own your home. Priority One cannot be held responsible for damage caused by vermin, fire, floods, or acts of others.
Property Protection Guarantee – All customer property such as lawns, shrubbery, carpeting, walls, floors, furniture, and vehicles will be protected. All property will be repaired or replaced if damaged by Priority One. Safe working practices will be used to prevent any damage to your home.
Energy Savings Guarantee – When installing a new, higher efficiency comfort system, we guarantee savings. If the guarantees set forth by Priority One are not realized, we will refund you double the difference of your savings not realized for the first year.
Lifetime Thermostat Warranty – This warranty provides 100% coverage on your gas furnace and/or heat pump forced air heating & cooling thermostat. If your thermostat fails, we will replace it with a new thermostat of equal or greater value, at no cost to you. Parts and labor are included.
Transferable Comfort Guarantee – We guarantee all parts, labor, and equipment for up to 10 years when you agree to have Priority One perform a yearly maintenance for the warranty period in order to keep the warranty valid. This maintenance prolongs the life of the equipment and ensures its efficiency. This warranty is transferable in the event that your home is sold.
Lifetime Repair Warranty – Priority One is committed to customer satisfaction long after a service repair. We proudly extend a lifetime service guarantee on most repairs we make to all our Savings Club customers. With continuous Savings Club membership, if the repaired part fails (excluding refrigeration circuits), we will replace it for free!!
Saturday Appointments – Priority One is the only heating and air conditioning service department that has regular hours from 8:00 am-5:00 pm, Monday-Saturday.
Truman came to provide our annual check up & did a great job. Lindsay was gracious in asisting me with a little snafu, & I truly appreciated it. Priority One is excellent in customer service. They are reliable, respectful & a pleasure to work with!
The people at priority one was very nice from the time we called every time I called they were very nice everyone that were at our place was top notch. I was very impressed. I would recommend them to all who wants expert top people.Thank you allJack Calhoun
Best service appointment to date! My service person (did not catch his name unfortunately) was great all around. He offered to come earlier, was efficient with the annual maintenance and explained exactly what is going on with my ductless heat pump.
Even though we chose to wait on replacing a bearing, as always, Johnny was courteous professional and friendly AND without prompting, wore a mask. I appreciate him and in turn, appreciate and USE Priority One as our go-to for anything dealing with heating/cooling. We will also use this company for their duct cleaning services. Thank you!
We are waiting to get the loan to replace the system and we cant turn our heat up very much so we were pretty cold. They brought us 3 space heaters to use until we can get it all replaced. Thank you guys for caring & helping us keep warm❣
I would highly recommend these guys, very professional and top notch install. I had my whole system replaced and they came out and took my old system so I didn't have to worry about getting rid of it. They were very clean and respectful. I had 3 other quotes and nobody else offered to take my old unit away. These guys did it and were efficient and clean. No messy wires or anything. I would give them 100 percent rating...
Both calls in the recent month were excellent service. They were HONEST in their remarks and didn’t just try to sell me a new furnace. They showed up before the designated time after a phone call and provided great customer service. I will ALWAYS use Priority for my HVAC service.
Our Technician was Chad and he was Great! He was able to quickly diagnose our issue. Chad foundloose wires that ended up melting. Chad got the wires fixed with in the hour and had heat back up and running. Chad also checked the AC unit to make sure that was working as well. We have a 2 year old pup who took a liking to Chad and Chad did great with my pups excitement. Very thankful for the quick service.
HVAC technician showed up on time, was professional and courteous. Let me know what he would be doing for the inspection / maintenance. After completion, told me what he completed and gave recommdations for further maintenance. Finished by reviewing controls on the mini ductless remotes and then asked if there were any further questions. All in all, very satisfied with the visit and would highly recommend.
Priority One was able to get equipment when other companies could not. They deal with quality products at competitive prices. They were able to install a new system within a week. When a problem occurred, they were very responsive in getting it resolved.
Was a first I was impressed with how fast and efficient he was very informative about what needs to be done. We would like to reschedule with the same tech. To add to this today two wonderful techs came out and saved my home and my family, the dryer ducts was very hazardous and they cleaned, and repaired the mess that was going on under my home. And now I can safely get my clothes dry. Thank you so much for having wonderful employees and a wonderful company! Keep up the positive work you do in our community!
Johnny is amazing! - skilled, very likeable, loves his work and completely committed - goes above above and beyond... We moved into a new build house with the state of the art new furnace and thermostat that we knew nothing about. He studied it, as well as the installation manual to figure out how it works and possible reprogram features. Then later found a contact person for information beyond his experience, and came back to finish the work. Absolutely the best service person ever!