In this time of hazardous air quality, my filters were not working. I called and asked for service and had help within an hour. The young man did a wonderful job. My highest recommendations.
16:50 16 Sep 20
16:09 16 Sep 20
06:09 16 Sep 20
23:39 15 Sep 20
22:59 15 Sep 20
03:14 14 Sep 20
16:42 08 Sep 20
20:35 04 Sep 20
The gentleman who fixed our heating system was very polite and professional. The repair was done in under an hour, which was great.
01:20 04 Sep 20
21:37 28 Aug 20
20:08 28 Aug 20
23:42 27 Aug 20
All staff and technicians were professional, skilled and efficient in their work. The company supports Breast Cancer awarenes, research and funding.
23:09 25 Aug 20
20:50 21 Aug 20
Excellent service and prices!
20:06 21 Aug 20
23:20 20 Aug 20
They really are the best company out there! They are honest and they don't try and rip you off! Their staff is extremely friendly and their technicians show up, do the work, and get back to you right away. They are very knowledgeable and know how to fix things right the first time!
16:32 18 Aug 20
It was Friday at noon, heading into a blisteringly hot weekend, and our ACfailed. I cried help, expecting that help would come sometime next week given the heat and likely avalanche of calls to Priority One.Three hours later I get a call from Priority One's Adam, on site, having identified the problem, proposing a solution, seeking authorization to fix. I said YES and asked him to call me to confirm that the problem was solved. He called me 20 minutes later confirming solved problem!!!! Thank YOU!
15:49 16 Aug 20
Both the salesman and the installers were prompt, communicative, and knowledgeable. It was expected to be 103 degrees the day after our units were installed. Our new units kept us cool and comfortable.
16:05 15 Aug 20
Great service and experience! Showed up early. But gave us a heads up. Probably the first appointment of the day on a Saturday, and they worked around my work schedule to do so.. Adam had a great attitude, was clean and professional. And knocked out the maintenance before I could finish cooking breakfast. We will definitely be using priority one for all our heating and air conditioning needs from now on 👌 and highly suggest them! Thanks guys!
18:50 13 Aug 20
20:07 12 Aug 20
16:14 06 Aug 20
20:32 05 Aug 20
Very professional and virus safe and friendly.
04:02 30 Jul 20
Just got our ductless system cleaned for the year. Tyler was in and out and did a great job. We love Priority One and have recommended them to several of our friends.
21:14 29 Jul 20
02:33 24 Jul 20
This company has always been professional and courteous, knowledgeable about what they do.
01:05 24 Jul 20
19:40 22 Jul 20
I had a very good experience with a Priority One. From the initial appointment and evaluation, I was impressed with the knowledge about their product. The technicians were very easy to work with and extremely polite and professional. They are great to work with!
20:06 13 Jul 20
Service was above and beyond.
00:47 10 Jul 20
15:11 02 Jul 20
Very knowledgeable team, they worked till the job was done and spent an extra 20 or so minutes doing a walk around and training with the lady and I. Very happy with my purchase and the team I chose: Priority 1
Amy Ballard Rich
23:46 30 Jun 20
I was impressed by how respectful the technician was, today. I have a hereditary immune and lung disease, so needed him to wear a mask and stay 6 ft away, during this pandemic. He did that with no minimizing attitude, which was a refreshing change from what I have experienced in Eugene lately.
07:22 27 Jun 20
Priority One service techs were professional and considerate. We're very pleased with the results of their work.
23:25 26 Jun 20
The installers were on time, efficient, very polite and friendly, and very professional. They did a great job, they cleaned up after themselves, and explained things in a way we could understand. A great experience overall!
04:20 20 Jun 20
18:16 16 Jun 20
Our AC unit stopped working. My husband and I were afraid it was going to be very expensive to fix. Jim came to the house and was very professional and very knowledgeable. Turned out it was an inexpensive repair. Jim informed us of a program they have that can save us a lot of money in the event a big repair comes up. Really appreciated that! Sorry my husband had 1000 questions 😊
21:34 04 Jun 20
16:44 26 May 20
Excellent service from the technician. Called before he arrived and on time.
21:02 20 May 20
22:45 19 May 20
We recently had a second ductless heat pump installed by Priority One. The experience was nothing aside from outstanding. We had been given a quote almost a year prior they honored, the sales person was not pushy but informative and understanding, the receptionist was kind and helpful and the installation crew kept the process simple, quick and clean. The price was very competitive as well. Previously, we had used Associated Air for our first heat pump. Since this was our first ductless we had no idea what to expect so the hoses/wires that were left mounted to the outside of our home we thought was typical. Priority One informed us that is the lazy approach and you should never have this eye sore on your home. When Priority One installed our second ductless they made sure it was clean all the hoses,etc were fed under our home. We would completely recommend Priority One.
21:12 18 May 20
Would highly recommend.
20:42 18 May 20
23:50 15 May 20
Service could not have been better.
19:49 15 May 20
I am always satisfied with Priority One’s service. When I had my ductless system installed and two years of annual service, they’ve always sent out professional, responsive and polite techs. Techs are on time or early every time and go out of their way to answer homeowner questions or share advice that is helpful in system upkeep or operation. Kyler serviced our ductless today and he was great!Thank you!
19:25 15 May 20
all o the above were excellent for our Priority One service today.Chad was polite, explained well and helpfulOur 3rd experience with Priority One and we will have no hesitation with making Priority One our "go to" HVAC service
Back to 5 stars. Upon reading this complaint about previous workmanship, I was contacted within 24 hours to set up an appointment to fix the problems. The technician named Jim was very nice and very intent on customer satisfaction. He replaced all the loose tape (that I had previously complained about) and put a new overlapping face plate. Very polite and do d a great job. Because company responded so quickly and took care of the issue of the plate and loose duct tape within 5 business days, I will happily give them five stars again and will continue to do business with them.
1 Star today 5/3/2020 The tape was coming off of the intake piece on the bottom of my furnace… In 2017 I had priority one come out and clean all of my furnace system including all the ductwork, etc. this is where they put their vacuum system They removed and discarded the original piece to the furnace and cut a piece that was far too small and instead of cutting a piece that actually fit (only the top two screws are securing it) they just added more of their stretchy duct tape material. At the time I ask them why aren’t they using aluminum tape and I was told it was industry standard. Standard for it to fail. I would never ever hire this company again simply because of this haphazard and shotty workmanship.
5star in 2013 Really great experience. Nick was a knowledgeable technician, found the problem with heat pump straightaway. I had a lot of questions and he answered everyone. Nice personality, good sense of humor, great work ethic. Left everything clean. I highly recommend.
Very knowledgeable & professional technicians. They serviced our ductless heat pump quickly and reviewed what work was performed as well as explained measures we can take to get the best performance from our HVAC unit.
Jim Purcell came out to do some maintenance on my central air system. He was very polite, friendly and good with my rather large dogs. He showed me around at some of his more pressing concerns and gave me a lot of options in terms of repair work that aren’t just replacing the system, which is needed at this point. I appreciated Jim’s attention to detail during my servicing and 100% recommend them for your heating and cooling needs.
We had such a wonderful experience with Priority One today. Very professional! The electrical contractor they used was Bear Mountain Electric and they were also just as professional! All did a fantastic job! Thank you!!! 😀
The young man who came out to do scheduled maintenance and dryer vent cleaning was very thorough with his work and with answering questions. His assistant also worked steadily. They arrived on time, which I also appreciated. I’ve had a service contract with them for several years now and been very happy with their service.
I have appreciated excellent service from Priority One for many years. My service rep, Jim Purcell has always been professional, personable and efficient and I can always trust his integrity. Supreme service. RMatassa.
Priority one is an amazing company. The technician was knowledgeable, he explained everything he did. He discussed options and assisted me in making an informed decision every step of the way during a repair. Best customer service I have seen in a long time. Thank you!