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Contact Information2020-02-13T15:41:35-08:00

For service emergencies, please call 541-689-1004 for immediate assistance
Click here to make a service or maintenance appointment

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Priority One Heating & Air Conditioning
4232 W 7th Avenue
Eugene, Oregon 97402
541-689-1004
Email US
Service Hours: Mon-Sat: 7:00am-7:00pm
24-hour Emergency Service

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Google Rating

4.8

Based on 538 reviews

Priority One Heating & Air Conditioning

4.8

Roger Kuhl

23:17 17 Sep 20

Andy Montgomery

22:26 17 Sep 20

Marion Forgatch

19:55 16 Sep 20

In this time of hazardous air quality, my filters were not working. I called and asked for service and had help within an hour. The young man did a wonderful job. My highest recommendations.

Linnae Eckley

16:50 16 Sep 20

Tammy Eaton

16:09 16 Sep 20

Denise Harris

06:09 16 Sep 20

D Winitzky

23:39 15 Sep 20

Allison Fischer-Olson

22:59 15 Sep 20

Naomi Kerr

03:14 14 Sep 20

Michelle Jackson

16:42 08 Sep 20

Angele Mort

20:35 04 Sep 20

The gentleman who fixed our heating system was very polite and professional. The repair was done in under an hour, which was great.

Debora Place

01:20 04 Sep 20

dawn campbell

21:37 28 Aug 20

Erica Read

20:08 28 Aug 20

Christine OceanHaven

23:42 27 Aug 20

All staff and technicians were professional, skilled and efficient in their work. The company supports Breast Cancer awarenes, research and funding.

Debbi Anderson

23:09 25 Aug 20

John Chess

20:50 21 Aug 20

Excellent service and prices!

Jennifer Johnson

20:06 21 Aug 20

JB BB

23:20 20 Aug 20

They really are the best company out there! They are honest and they don't try and rip you off! Their staff is extremely friendly and their technicians show up, do the work, and get back to you right away. They are very knowledgeable and know how to fix things right the first time!

Larry Hirons

16:32 18 Aug 20

It was Friday at noon, heading into a blisteringly hot weekend, and our ACfailed. I cried help, expecting that help would come sometime next week given the heat and likely avalanche of calls to Priority One.Three hours later I get a call from Priority One's Adam, on site, having identified the problem, proposing a solution, seeking authorization to fix. I said YES and asked him to call me to confirm that the problem was solved. He called me 20 minutes later confirming solved problem!!!! Thank YOU!

Brandy Kuykendall

15:49 16 Aug 20

Both the salesman and the installers were prompt, communicative, and knowledgeable. It was expected to be 103 degrees the day after our units were installed. Our new units kept us cool and comfortable.

Matthew Menigoz

16:05 15 Aug 20

Great service and experience! Showed up early. But gave us a heads up. Probably the first appointment of the day on a Saturday, and they worked around my work schedule to do so.. Adam had a great attitude, was clean and professional. And knocked out the maintenance before I could finish cooking breakfast. We will definitely be using priority one for all our heating and air conditioning needs from now on 👌 and highly suggest them! Thanks guys!

Marian Hall

18:50 13 Aug 20

Kristin Carter

20:07 12 Aug 20

Tom Matney

16:14 06 Aug 20

Lynda Jessup

20:32 05 Aug 20

Very professional and virus safe and friendly.

sherri Wyatt

04:02 30 Jul 20

Just got our ductless system cleaned for the year. Tyler was in and out and did a great job. We love Priority One and have recommended them to several of our friends.

Hung Tran

21:14 29 Jul 20

Gordon Birch

02:33 24 Jul 20

This company has always been professional and courteous, knowledgeable about what they do.

Larry OLSON

01:05 24 Jul 20

Florence Sgro

19:40 22 Jul 20

I had a very good experience with a Priority One. From the initial appointment and evaluation, I was impressed with the knowledge about their product. The technicians were very easy to work with and extremely polite and professional. They are great to work with!

Suzanne Snyder

20:06 13 Jul 20

Service was above and beyond.

Dan Rathsack

00:47 10 Jul 20

Christopher Hayes

15:11 02 Jul 20

Very knowledgeable team, they worked till the job was done and spent an extra 20 or so minutes doing a walk around and training with the lady and I. Very happy with my purchase and the team I chose: Priority 1

Amy Ballard Rich

23:46 30 Jun 20

I was impressed by how respectful the technician was, today. I have a hereditary immune and lung disease, so needed him to wear a mask and stay 6 ft away, during this pandemic. He did that with no minimizing attitude, which was a refreshing change from what I have experienced in Eugene lately.

Karla Carr

07:22 27 Jun 20

Priority One service techs were professional and considerate. We're very pleased with the results of their work.

Amanda Walley

23:25 26 Jun 20

The installers were on time, efficient, very polite and friendly, and very professional. They did a great job, they cleaned up after themselves, and explained things in a way we could understand. A great experience overall!

Laura Loza

04:20 20 Jun 20

Kim Dewey

18:16 16 Jun 20

Our AC unit stopped working. My husband and I were afraid it was going to be very expensive to fix. Jim came to the house and was very professional and very knowledgeable. Turned out it was an inexpensive repair. Jim informed us of a program they have that can save us a lot of money in the event a big repair comes up. Really appreciated that! Sorry my husband had 1000 questions 😊

Jennifer Clark

21:34 04 Jun 20

Chris Cummings

16:44 26 May 20

Excellent service from the technician. Called before he arrived and on time.

rebecca salgado

21:02 20 May 20

Marilee Hendrickson

22:45 19 May 20

We recently had a second ductless heat pump installed by Priority One. The experience was nothing aside from outstanding. We had been given a quote almost a year prior they honored, the sales person was not pushy but informative and understanding, the receptionist was kind and helpful and the installation crew kept the process simple, quick and clean. The price was very competitive as well. Previously, we had used Associated Air for our first heat pump. Since this was our first ductless we had no idea what to expect so the hoses/wires that were left mounted to the outside of our home we thought was typical. Priority One informed us that is the lazy approach and you should never have this eye sore on your home. When Priority One installed our second ductless they made sure it was clean all the hoses,etc were fed under our home. We would completely recommend Priority One.

Sherry Colter

21:12 18 May 20

Would highly recommend.

Liz Bernard

20:42 18 May 20

Naomi Wen

23:50 15 May 20

Service could not have been better.

Evyan Stuart

19:49 15 May 20

I am always satisfied with Priority One’s service. When I had my ductless system installed and two years of annual service, they’ve always sent out professional, responsive and polite techs. Techs are on time or early every time and go out of their way to answer homeowner questions or share advice that is helpful in system upkeep or operation. Kyler serviced our ductless today and he was great!Thank you!

Shirley Davidson

19:25 15 May 20

all o the above were excellent for our Priority One service today.Chad was polite, explained well and helpfulOur 3rd experience with Priority One and we will have no hesitation with making Priority One our "go to" HVAC service

Cory Edwards

19:07 15 May 20

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Facebook Rating

4.5

Based on 51 reviews

Priority One Heating and Air Conditioning

4.5

Melissa Marie Morrow

18:37 22 Jun 20

The person who showed up went out of their way to help me find and correct the issues at hand, they were on time, fair with pricing and very polite and personable.

Molly Arnold Madden

20:00 11 May 20

Back to 5 stars.
Upon reading this complaint about previous workmanship, I was contacted within 24 hours to set up an appointment to fix the problems. The technician named Jim was very nice and very intent on customer satisfaction. He replaced all the loose tape (that I had previously complained about) and put a new overlapping face plate. Very polite and do d a great job.
Because company responded so quickly and took care of the issue of the plate and loose duct tape within 5 business days, I will happily give them five stars again and will continue to do business with them.

1 Star today 5/3/2020
The tape was coming off of the intake piece on the bottom of my furnace… In 2017
I had priority one come out and clean all of my furnace system including all the ductwork, etc. this is where they put their vacuum system
They removed and discarded the original piece to the furnace and cut a piece that was far too small and instead of cutting a piece that actually fit (only the top two screws are securing it) they just added more of their stretchy duct tape material.
At the time I ask them why aren’t they using aluminum tape and I was told it was industry standard. Standard for it to fail.
I would never ever hire this company again simply because of this haphazard and shotty workmanship.

5star in 2013
Really great experience.
Nick was a knowledgeable technician, found the problem with heat pump straightaway. I had a lot of questions and he answered everyone. Nice personality, good sense of humor, great work ethic. Left everything clean. I highly recommend.

Dana Matthews

19:26 01 Apr 20

helpful, efficient and thurough.

Mary Hamilton

21:41 20 Mar 20

Very knowledgeable & professional technicians. They serviced our ductless heat pump quickly and reviewed what work was performed as well as explained measures we can take to get the best performance from our HVAC unit.

Jon L Wesson

19:52 10 Mar 20

On time, they did great work.

Heron T Navarro

20:34 20 Feb 20

Jim Purcell came out to do some maintenance on my central air system. He was very polite, friendly and good with my rather large dogs. He showed me around at some of his more pressing concerns and gave me a lot of options in terms of repair work that aren’t just replacing the system, which is needed at this point. I appreciated Jim’s attention to detail during my servicing and 100% recommend them for your heating and cooling needs.

Katya Davis

19:35 30 Jan 20

The service men are always polite, explain what they need to do and why, and pick up after themselves.

Renate King

23:20 24 Jan 20

We had such a wonderful experience with Priority One today. Very professional! The electrical contractor they used was Bear Mountain Electric and they were also just as professional! All did a fantastic job! Thank you!!! 😀

Allen Bechtol

22:23 13 Jan 20

Great speed and good service. Technition is professional.

Kathy Fitzgerald Ipock

02:55 11 Jan 20

Like the people they’re prompt and knowledgeable great company

John Neill

01:03 28 Dec 19

The young man who came out to do scheduled maintenance and dryer vent cleaning was very thorough with his work and with answering questions. His assistant also worked steadily. They arrived on time, which I also appreciated. I’ve had a service contract with them for several years now and been very happy with their service.

Donald Harry Phillips

00:09 07 Dec 19

Very efficient, job well done.

Jane Gary

22:29 04 Dec 19

Very nice, polite, thorough service!

Rita Maher Matassa

00:54 04 Dec 19

I have appreciated excellent service from Priority One for many years. My service rep, Jim Purcell has always been professional, personable and efficient and I can always trust his integrity.
Supreme service. RMatassa.

Mark Stern

19:16 22 Nov 19

Dillon provided excellent service. He arrived on time and went above and beyond to assure my system was functioning well.

Hank Gaut

00:08 15 Nov 19

Great service people, marketers not so much

Susan Springsteel

22:39 14 Nov 19

Every time they come to service by heat pump they are very professional and they answer your questions if you have any.I would recommend them to anyone who needs their service.

Nancy Bentley Farmer

16:31 09 Nov 19

Thank you so much Priority One. Your technician, Kyler Wallace, was polite, on time and knowledgeable. We will definitely use your company for all our heating and air conditioning needs.

Tressa Miller

14:30 16 Oct 19

Priority one is an amazing company. The technician was knowledgeable, he explained everything he did. He discussed options and assisted me in making an informed decision every step of the way during a repair. Best customer service I have seen in a long time. Thank you!

Magen Beaver

16:19 22 Aug 19

Fast, friendly, knowledge staff!

Aaron Verkler

22:34 12 Aug 19

Priority One did a awesome job installing ductless heat pumps on both sides of my duplex. They where fast and very professional. I would definitely recommend working with them!

Brianna Larsen

21:13 27 Jul 19

Excellent service from my technician, Danny. He is very professional and knowledgeable.

Chris Rowe

21:08 08 Jul 19

Excellent Company, There service is the best I have ever experienced. Highly recommended.

Donald Moninger

00:31 21 Jun 19

The service technician did a thorough job checking and cleaning my heating and a/c and even gave me a couple of pointers on taking care of the system. I was real happy with their service.

Mary Forestieri

08:03 06 Jun 19

Prompt efficient service. Technician was knowledgeable, professional and personable.

Jon Wuorinen

00:04 30 May 19

on time, fast good communication, very helpful

Contact Information

For service emergencies, please call 541-689-1004 for immediate assistance Click here to make a service or maintenance appointment

FREE IN-HOME ESTIMATE FOR NEW EQUIPMENT:

For service emergencies, please call 541-689-1004 for immediate assistance
Click here to make a service or maintenance appointment