It is always a pleasure to have one of the guys from Priority One come to do maintenance on my furnace. Kyler did a great job & is always professional. They installed this furnace 5 years ago & they come every year to check on it to make sure that it is in working order. It’s a great company & you can always count on them to do great work!
21:41 25 Nov 20
17:55 25 Nov 20
Chad was a pleasure to work with. Knowledgeable and congenial.
23:23 24 Nov 20
19:35 24 Nov 20
We have had Priority One Heating & Air to the house to service our older boiler. They know how to service and fix issues with it. They are happy to explain the problems that they repair and are not pushy to have new systems installed. We will continue to use Priority One and are happy to recommend them to others.
21:23 23 Nov 20
Service tech Kaden friendly, prompt, efficient and informative. I was very pleased , also he was very respectful wearing a mask and keeping social distancing standards.
06:05 22 Nov 20
18:45 20 Nov 20
18:31 20 Nov 20
15:28 20 Nov 20
Tech and management staff very professional
01:39 20 Nov 20
00:41 20 Nov 20
Excellent service. Very professional and courteous did a great job on install and clean up.
23:36 17 Nov 20
Service could not have been better.
03:51 17 Nov 20
00:51 17 Nov 20
great jobtech was friendly and knowledgeable
00:23 14 Nov 20
Quick, professional, and friendly. Explained what was done and why, and answered my questions on AC system, which was not part of the service call.
20:38 13 Nov 20
Excellent service, knowledgeable about questions asked, very clean and professional.
19:45 13 Nov 20
Our Priority One technician was on time, super friendly (even with our barking dog!), and got the work done quickly. I am always very happy with both the work done and the technicians that have come out.
01:34 13 Nov 20
01:03 13 Nov 20
Technician was on time, courteous, kept work area clean, and was informative. Technicians with this company are always a pleasure to work with.
23:42 12 Nov 20
20:00 12 Nov 20
Very good job . personality was great. The job was done very quickly. Thank you so much
19:54 12 Nov 20
Very professional and timely work! Super kind technician!
00:39 12 Nov 20
Quickly installed a nice ductless system. Enjoying the quiet efficiency
Maggie Van Camp
19:13 11 Nov 20
23:33 10 Nov 20
20:26 10 Nov 20
17:59 07 Nov 20
Very professional and excellent service for the price would definitely recommend 👍
15:40 07 Nov 20
23:22 06 Nov 20
17:22 06 Nov 20
Appreciate they always answer phones, not message machine. Friendly, professional staff. Very good communication throughout. Robert, the Technician was very patient, knowledgeable and explained everything in detail and terminology I could understand. Highly recommend.
23:34 04 Nov 20
23:02 04 Nov 20
Tech was efficient and pleasant. I appreciated that he cleaned up well after himself and wore booties (and a mask of course)
17:48 04 Nov 20
Dawn and Troy cypress Broadnax
00:27 04 Nov 20
Nice guy. Nice discount. Quick and painless
22:38 03 Nov 20
17:03 03 Nov 20
03:15 03 Nov 20
These gentlemen were very professional and conscientious about being clean and as quiet asPossible. High quality workmanship. Thank you Paul Phillip and Partner.
21:42 02 Nov 20
Very prompt and patient with questions-new move into a unit with a ductless system. Some previous information regarding concerns about functioning of this system and myself as new owner unable to troubleshoot it. Very helpful, thorough answering questions, providing educational input and testing functionality of this system.
18:35 02 Nov 20
Jake was on time, practiced all Covid safety recommendations, was courteous, and did our twice annual heating and cooling maintenance work.
20:24 31 Oct 20
Yearly service check was done today. The technician was very professional and very friendly.
19:12 31 Oct 20
Response time was excellent, we had a rush job and they definitely delivered! Our Technician was on-time, gave brief, thorough & informative instructions on the maintenance being done on our system. Highly recommended! 👍🏼
20:06 30 Oct 20
19:00 30 Oct 20
The technician,Jake, was friendly,polite and knowledgeable. He explained the issues and recommended solutions.
17:18 30 Oct 20
They were very flexible with scheduling. The tech was early on the day of the appointment and the service was completed efficiently. They were able to fix our incorrectly wired thermostat. A good first experience.
Back to 5 stars. Upon reading this complaint about previous workmanship, I was contacted within 24 hours to set up an appointment to fix the problems. The technician named Jim was very nice and very intent on customer satisfaction. He replaced all the loose tape (that I had previously complained about) and put a new overlapping face plate. Very polite and do d a great job. Because company responded so quickly and took care of the issue of the plate and loose duct tape within 5 business days, I will happily give them five stars again and will continue to do business with them.
1 Star today 5/3/2020 The tape was coming off of the intake piece on the bottom of my furnace… In 2017 I had priority one come out and clean all of my furnace system including all the ductwork, etc. this is where they put their vacuum system They removed and discarded the original piece to the furnace and cut a piece that was far too small and instead of cutting a piece that actually fit (only the top two screws are securing it) they just added more of their stretchy duct tape material. At the time I ask them why aren’t they using aluminum tape and I was told it was industry standard. Standard for it to fail. I would never ever hire this company again simply because of this haphazard and shotty workmanship.
5star in 2013 Really great experience. Nick was a knowledgeable technician, found the problem with heat pump straightaway. I had a lot of questions and he answered everyone. Nice personality, good sense of humor, great work ethic. Left everything clean. I highly recommend.
Very knowledgeable & professional technicians. They serviced our ductless heat pump quickly and reviewed what work was performed as well as explained measures we can take to get the best performance from our HVAC unit.
Jim Purcell came out to do some maintenance on my central air system. He was very polite, friendly and good with my rather large dogs. He showed me around at some of his more pressing concerns and gave me a lot of options in terms of repair work that aren’t just replacing the system, which is needed at this point. I appreciated Jim’s attention to detail during my servicing and 100% recommend them for your heating and cooling needs.
We had such a wonderful experience with Priority One today. Very professional! The electrical contractor they used was Bear Mountain Electric and they were also just as professional! All did a fantastic job! Thank you!!! 😀