We recently had a second ductless heat pump installed by Priority One. The experience was nothing aside from outstanding. We had been given a quote almost a year prior they honored, the sales person was not pushy but informative and understanding, the receptionist was kind and helpful and the installation crew kept the process simple, quick and clean. The price was very competitive as well. Previously, we had used Associated Air for our first heat pump. Since this was our first ductless we had no idea what to expect so the hoses/wires that were left mounted to the outside of our home we thought was typical. Priority One informed us that is the lazy approach and you should never have this eye sore on your home. When Priority One installed our second ductless they made sure it was clean all the hoses,etc were fed under our home. We would completely recommend Priority One.
21:12 18 May 20
Would highly recommend.
20:42 18 May 20
23:50 15 May 20
Service could not have been better.
19:49 15 May 20
I am always satisfied with Priority One’s service. When I had my ductless system installed and two years of annual service, they’ve always sent out professional, responsive and polite techs. Techs are on time or early every time and go out of their way to answer homeowner questions or share advice that is helpful in system upkeep or operation. Kyler serviced our ductless today and he was great!Thank you!
19:25 15 May 20
all o the above were excellent for our Priority One service today.Chad was polite, explained well and helpfulOur 3rd experience with Priority One and we will have no hesitation with making Priority One our "go to" HVAC service
19:07 15 May 20
05:01 15 May 20
18:01 14 May 20
01:12 14 May 20
Our technician was safe, clean, and respectful throughout the service. I highly recommend their maintenance plan.
16:55 13 May 20
20:34 12 May 20
I utilized Priority One at my former home and was so impressed that I chose to have them install a system at my new home as well. This is a professional organization with friendly, efficient employees leaving you with a feeling that you are doing business with a company that you can trust! I recommend them every chance I get.
03:35 09 May 20
Priority one handled the replacement of my heat pump and all other parts quickly and with a great professionalism. I truly feel that they care about their customers.
19:06 08 May 20
On time, friendly service from everyone. They were fast and efficient and let me know what the issues were with my hvac system as well as any potential issues. Great prices as well.
16:23 08 May 20
Great service. Timely. Answered all my questions.
21:31 07 May 20
18:50 07 May 20
18:02 07 May 20
14:22 07 May 20
02:48 07 May 20
07:49 05 May 20
Everything went fine.
01:43 30 Apr 20
Good feeling to know that the A/C system is prepped for summer and we will be comfortable and secure. Thanks Jim, glad you came today to check out the Heat Pump and Furnace.
18:54 29 Apr 20
16:50 29 Apr 20
23:24 28 Apr 20
20:47 24 Apr 20
I’ve tried every HVAC company in the Eugene area. These guys are the the best. Customer service, responsiveness, knowledge and courtesy of technicians, after hours help, fair & straightforward pricing, they lead the pack in all these categories.
21:30 22 Apr 20
00:20 22 Apr 20
20:17 21 Apr 20
Great work - prompt - cleaned up afterwards - could not happier with job they did installing a new AC unit -
22:46 16 Apr 20
19:45 16 Apr 20
17:16 16 Apr 20
Eric was informative and patiently answered all my questions. He represented your company with pride and sincerity. Thanks for the service!Jim
Jesse David Wickham
07:54 16 Apr 20
The guys were clean, nice, and did a fine job cleaning our ductwork. We felt very comfortable with every aspect of the job. --- JD Wickham
18:17 14 Apr 20
As usual the technicians were very prompt, professional, friendly and efficient. Even during these trying times they had smiles on their faces and kept appropriate social distancing and got the maintenance completed. Thank you!
17:22 14 Apr 20
The technicians were prompt and efficient. They continually told me where we were in the process.they were very good about their Covid19 protocols.
21:07 13 Apr 20
Jim Purcell was the best, proper customer respect. Looks out for the customer safety and wants to always represent the company with high quality service. I highly recommend him for you customer service issues.The Best JIM purcellThank You Sonya Gesty
16:13 10 Apr 20
00:00 10 Apr 20
22:08 09 Apr 20
23:56 08 Apr 20
Eric serviced my system recently and was outstanding in every way! He called to see if it was OK to be a bit early for our appointment, did a thorough job, was polite and professional, and I recommend him 100%. I have used Priority One Heating for many years, and they are the only company I recommend to my real estate Clients. Thank you, Priority One!
18:13 08 Apr 20
18:07 07 Apr 20
They were on time, did a thorough job and were fair and professional
17:49 07 Apr 20
17:27 07 Apr 20
Really nice friendly guys. Very professional
16:42 06 Apr 20
They always do a good job
23:14 03 Apr 20
23:00 01 Apr 20
18:56 30 Mar 20
18:08 30 Mar 20
Routine maintenance visit was very professional and I was impressed with Kyle’s precautions to keep everything clean and safe.
01:00 28 Mar 20
Great service! Very professional and thorough. Highly recommended
18:56 27 Mar 20
20:53 26 Mar 20
07:33 21 Mar 20
23:15 20 Mar 20
19:56 19 Mar 20
17:12 19 Mar 20
We have always been happy with this company. Chad and Reidel(sp?) came today and did a fantastic job. Our heat pumps are 11 years old and this is the first time we needed to have actual parts replaced. Would recommend this business to anyone.
21:09 17 Mar 20
20:59 12 Mar 20
The tech was knowledgeable, patient and could explain things very well so that I could set things correctly for better functionality. Priority One was the third company I had hired and,I will stay with them. Excellent experience.
01:18 12 Mar 20
Priority One was not the lowest bid that we received but I was impressed with their professionalism and they had been highly recommended
23:25 02 Mar 20
20:58 02 Mar 20
Giovanni de la Guardia
22:34 01 Mar 20
Nick was great! Was really helpful and informative with my situation.
22:53 27 Feb 20
These guys are great! I called them at the end of the day and they came out promptly the very next day and serviced the system with ease and Adam Fury, our tech was great too. Personable, friendly and knowledgeable and he went through everything with a fine tooth comb - thanks so much! Highly recommended!!
20:54 27 Feb 20
My old electric furnace was blowing air, but only cold air. Called for a service appointment, was provided with a 2 hour window for service. The technician called when he was on his way, was on time. Listened to what I observed relating to the problem, opened up the 30 year old furnace. Quickly found a part that had burnt out, had a replacement in his van, swapped out the part. While checking it out found one element, of the three, was not setup right. He fixed that, and now I am getting hotter air out of the registers, and am very happy. Quickly fixed, and working better than ever. Thanks Nick (hope I got that right).
01:29 26 Feb 20
Chad was great. He was very professional and knowledgeable. When he completed the job I felt good about the service I received. Priority One has a very good employee in him. Curt
02:24 21 Feb 20
Great company. Always friendly and knowledgeable service in a timely manner. I never feel over charged or pressured to buy/fix something I dont need.
21:16 20 Feb 20
I didn't know exactly what I should do but the young man was very patient and he answered all my silly questions and explained each step.Thank you.
02:42 20 Feb 20
Eric was very friendly and seemed to know how to help me with the problemwith the heat pump.
01:22 20 Feb 20
21:20 17 Feb 20
20:51 13 Feb 20
Great experience with Priority One. Their staff was very responsive and communicated great. My needs were addressed promptly and professionally. Their technicians were on time, polite and efficient. Price was what you would expect for this level of service, but I feel it's well with it.
21:34 12 Feb 20
01:35 11 Feb 20
Knows his stuff
18:16 06 Feb 20
00:11 05 Feb 20
23:27 03 Feb 20
Chad came out to do routine service on our heat/air conditioning unit. He was on time, knowledgeable and thorough. I recommend Priority One and service team.
19:29 03 Feb 20
19:21 02 Feb 20
The gas furnace went out overnight. I called at 7:00am to report the problem. Eric was there just before 9am and had the furnace running shortly after. And this was Super Bowl Sunday! Cannot recommend highly enough!
16:32 30 Jan 20
17:30 29 Jan 20
Our heat pump was acting up after a power outage. It was Saturday and our usual heating and AC company was not open. Priority One has regular hours on Saturday and were there when I called at 7:30AM. They got my info and a rough idea of the problem and said they would have the technician contact me within an hour. I was contacted as promised and the technician was there about 30 minutes later. Justin was very professional, did a thorough evaluation, found a circuit board that had been fried and then sat down with us and explained the problems and our options, etc. We were impressed with the clear explanation and the extra time he took to make sure we understood the fix and various possible preventative actions that were available. Parts were ordered and he set our unit up so we still had heat while awaiting the parts. He gave us a clear idea of the timing to complete the repairs. We were extremely pleased with our experience with Priority One.One year later—-The unit has worked flawlessly since Priority One was out last year for the repair. Today we had yearly maintenance. I was texted about the appointment yesterday and then this morning the technician called about 15 min prior to arrival. He was right on time. Very professional, yet genial. Careful to wear shoe covers when inside the house and left everything clean. Got right to work, did his thorough inspection and tune up and was on his way. Still 5 stars!
14:38 29 Jan 20
23:09 20 Jan 20
21:16 17 Jan 20
Very fast and professional service. Was told my appointment was going to be from 4-6 and I got a phone call 5 min later saying they could be over in 20 min cause they had time. I would recommend the company to anyone.
16:38 17 Jan 20
Technician was wonderful. Very courteous and straight to the point. Didn’t sell anything we didn’t need and wasn’t pushy just very professional and helpful. Would recommend them over any of the other heating and cooling places in Eugene.
23:35 16 Jan 20
I would highly recommend these guys, very professional and top notch install. I had my whole system replaced and they came out and took my old system so I didn't have to worry about getting rid of it. They were very clean and respectful. I had 3 other quotes and nobody else offered to take my old unit away. These guys did it and were efficient and clean. No messy wires or anything. I would give them 100 percent rating...
17:56 15 Jan 20
Quick, easy, knowledgeable, and friendly service. 5 stars all the way.
John Jacob Jinglehiemerschmidt
01:44 15 Jan 20
Excellent product, installation and service (Carrier Gas Furnace). Professional, first class technicians. No mess, no hassle, they made sure it was fully functioning through all phases of operation, so no need for repeat visits. They completed the job in advance of scheduling, arrived on time and finished the job for less than the competition. It just doesn't get any better than this. Give them a chance to earn your business and you'll be pleasantly surprised. Great experience, great value, great people! Thank You!
00:55 14 Jan 20
03:53 12 Jan 20
Fast ,friendly,very professional, the crew that did my installation did a quality job in a very timely manner
02:08 11 Jan 20
This company cares about it's customers and gives excellent service. The two different technicians sent to my home were professional, yet warm and friendly, with the quality of work high. They used time efficiently, and communicated findings and recommendations well. I decided to purchase their maintenance/support plan because of the level of service I have received. I highly recommend this company. 😊
20:47 10 Jan 20
17:22 07 Jan 20
20:34 06 Jan 20
23:39 03 Jan 20
Great Experience. I would definitely use priority one for future service. Highly recommend this company👍👍👍👍
01:46 03 Jan 20
Personal, patient and professional.
20:31 02 Jan 20
19:25 02 Jan 20
Our experience with Priority One did not start well, and for a few years the relationship was quite rocky. We started with a poorly done install that made our walls rattle, to a tech standing on and denting the unit when fixing the wall-rattling problem, to techs not knowing how our unit functions (it is a Carrier--the brand suggested to us by their salesman), to a slow leak in the system. We had given up on this company, using others for basic maintenance, but decided to give Priority One another chance since our unit was still under warranty with them. It is my belief that we would never go back to them again if it were not for Jim Purcell. He came out and saw what had transpired, and took it upon himself to make right what had been going wrong for a few years. He made sure the records of all the visits were logged and in one location, he fixed the leak in the system, and, most importantly, worked very hard to restore our faith in Priority One. I can't say whether Jim has fully restored our trust in the company, but we know there is at least one person there that we can count on. Wherever Jim goes, so goes our business!
02:12 01 Jan 20
06:34 29 Dec 19
18:23 28 Dec 19
Priority One has been our service provider of choice since 2012 and have provided us with excellent service. All of the service techs that have serviced our HVAC unit have been both personable and knowledgable. We have participated in their service plan which has kept our HVAC unit in good condition (built in 1993) and running smoothly. The last service tech to visit us, Dylan, did a great job of informing us of the general operating performance of our unit and found that our "quick start" that assists the compressor in the heat pump had malfunctioned and because we are a service plan participant replaced it under warrantee.
00:44 27 Dec 19
When I had been scammed by ducttiger priority one came out to check my furnace FREE to make sure the fake company had not broken it. This time when I needed a repair they came and fixed it the same day I called. Would highly recommend.
19:57 22 Dec 19
16:51 22 Dec 19
Always honest and priced fair. Great technitions.
18:45 20 Dec 19
We have used Priority One for several years and are very happy. We have had Jim Purcell more than once. He is very personable and does a good job. He has never pushed for unnecessary repairs and is informative about our system.
00:11 20 Dec 19
LINDA M SMITH
20:46 19 Dec 19
Kyler was here this morning and performed a maintenance on our heating system. He found that we needed a capacitor replaced. He was efficient, polite and left us assured that our equipment will continue keeping our home comfortable. Thanks Kyler.
19:24 18 Dec 19
From my first call, to my estimate, to installation, Priority One has been amazing. The work was completed quickly and with no disruption to my house. Use was demonstrated and explained thoroughly.I’m so happy I decided to use Priority One for my HVAC needs!
22:09 13 Dec 19
Adam was great— prompt, friendly and efficient.
20:52 13 Dec 19
19:54 13 Dec 19
18:11 13 Dec 19
17:11 13 Dec 19
03:59 13 Dec 19
Technician diagnosed our issue and gave multiple suggestions to ensure our A/C system were operating at it best potential. Priority One has always been responsive and efficient in servicing our heating and cooling systems for years. They have my endorsement as a business you can depend on.
23:19 12 Dec 19
Excellent customer service and scheduling..they remind the day before the appointment while making everything easy with incredible communication. My technician arrived early and was prompt and professional. Wonderful company to stand with
05:34 12 Dec 19
We have used Priority One since we moved into our home five years ago (2014) and I have only good things to say! We were new to having a heat pump and signed up for the Savings Club to be sure we kept up on routine maintenance. We have worked with Jim almost the entire time. He is great to work with, friendly and provides thorough answers to my questions. I have always felt that he is honest with recommendations of what our system needs, along with providing an estimate of when we should plan to replace/update certain components. This is really helpful from a budget/planning standpoint and I really appreciate that I have never felt pressured to have any work done before it was needed. I highly recommend Priority One!
20:39 11 Dec 19
21:56 10 Dec 19
21:22 09 Dec 19
Dillon was exceptional! - knowledgeable, experienced and personal with excellent communication skills. He was patient with my questions and had great integrity with suggesting possible approaches and solutions to our heating/air needs.
19:47 09 Dec 19
21:32 06 Dec 19
Mark was very helpful to come get my heater back running on a Sunday! Also I appreciated his help to think through possible future decisions about upgrading to a heat pump system.
19:15 05 Dec 19
19:42 04 Dec 19
22:31 02 Dec 19
Kyler was prompt and worked efficiently. He did a great job and was nice to my tenants.
18:47 28 Nov 19
Thankful for the quick professional service on Thanksgiving!
04:41 28 Nov 19
When shopping for a heat pump i had several companies quote the project. Priority One really listened to what i wanted out of a unit and helped me find the one that would best work efficent and reliably in my house. Since then Danny has been our go to service technician. Danny is amazing! He always does a fabulous job. He is so knowledgeable and helpful i really appreciate all he does.
02:00 28 Nov 19
Showed up 4 hours after the call to them the day before a long Thanksgiving weekend. The technician diagnosed the problem with the furnace right away and luckily had the part in the van. No complaints whatsoever.
21:17 27 Nov 19
18:26 26 Nov 19
Was very pleased with priority one and the serviceman Jim. Jim was very helpful and very knowledgeable of my situation and what was going on. I appreciated all his knowledge and insight into the products I had and was very helpful in getting problem solved and offering solutions to future products.
03:59 26 Nov 19
20:48 25 Nov 19
Nick from Priority One was super helpful and pleasant to work with. Great explanations of the system and testing done. Respectful to our home and to us. Great service. Thanks Nick!
20:32 24 Nov 19
03:05 23 Nov 19
Always appreciate Priority One for their quick response and scheduling. The technicians are always helpful, courteous, and professional. Thank you!
20:11 22 Nov 19
Great work by Nick....great service from the office.....great company.
04:58 21 Nov 19
19:48 20 Nov 19
We appreciated the respect shown by your technician, Chad. He did a full & thorough inspection, & he clearly and professionally communicated each element of the maintenance, which gave us full confidence that our system will be operating properly for the winter. Thank you.
16:54 20 Nov 19
Thank you everyone at Priority Heating and a big shout out to Dillon!My husband and I appreciate his expertise and kindness.Without hesitation he is willing to explain the tasks he is doing,which we are thankful for and hadn't had that in the past with other company's.Looking forward to doing business with you in the future.Merry Christmas and Happy Holidays!The Stevens.
20:45 19 Nov 19
20:25 18 Nov 19
Dillan was absolutely amazing. He didn’t even get annoyed that my husband kept checking on him😂. I love your company. You have always been upfront and professional.
23:17 16 Nov 19
06:09 16 Nov 19
Very friendly and informative helped me understand what he was doing and why.
23:48 15 Nov 19
Love Priority One. Great service, timely, and friendly. Love bring on their monthly plan for discounts on parts and service.
06:30 15 Nov 19
21:01 14 Nov 19
19:34 14 Nov 19
00:00 14 Nov 19
00:10 13 Nov 19
Very punctual and courteous, thank you
20:14 12 Nov 19
Thank you for your helpful servicing of my heat pumps. Jim answered my questions and advised me on how to best maintain our equipment. I appreciate his carefulness and consideration. He also pointed out a dryer vent issue and took care of it. It is a relief to know I am ready for winter!
19:56 12 Nov 19
Priorty One is simply the best. Their customer service and techs are efficient, friendly and know thier craft. 5 Plus Stars!!!
17:25 07 Nov 19
21:53 06 Nov 19
Extremely fast, efficient bid process and follow up for installation.
20:28 05 Nov 19
02:00 05 Nov 19
The technician was very nice and thorough. He fully explained his findings at the end of the visit. I would recommend other people use this company for their heat pump service.
00:32 05 Nov 19
Dillon was knowledgeable, professional, kind, courteous, trustworthy, and thorough repair and tune up on our heating and AC units. He made sure I understood what needed to be done, what was done, and how to best maintain our system!Also, the office staff have been wonderful to work with. We have used them twice on our house and I won't choose any other company or service tech in the future.
18:59 04 Nov 19
Tech arrived on time, did a thorough review of my HVAC unit, showed me issues, and answered all my questions in a competent, thoughtful manner. I couldn’t ask for more. I will use them again and gladly recommend them to others
05:18 01 Nov 19
Prompt, professional service. Thanks Chad.
22:55 31 Oct 19
08:20 29 Oct 19
Very good company.
00:04 29 Oct 19
We were very pleased with the service we received from our technician.
22:16 24 Oct 19
I had my furnace's "winter check" by Priority One this year and I couldn't have asked for a more professional visit. They checked out my furnace, let me know of a few things to keep an eye on (with no pressure to "fix-it-now") and left the area spotless. If you haven't had your yearly check up on your heating/ac, your should give them a call!
00:57 24 Oct 19
Explained things well. Thorough maintenance inspection and cleaning completed. Satisfied customer
23:29 23 Oct 19
Very professional and responsive. I had a lot of questions about the process and they answered them all. Flexible, allowing adding in of a particular cleaning agent I wanted to the process. Would recommend their service.
19:23 22 Oct 19
On time Courteous and clean
19:07 22 Oct 19
Super professional and very knowledgeable. They did a great job and explained the issues my furnace is having and gave me options and information to think over. I highly recommend.
18:02 21 Oct 19
Absolutey top Quality service!!! They are are always on time always take their time to explain things and Always friendly service!!!!!!!!
15:08 21 Oct 19
The service guy, Dylan, was thorough and professional in analyzing the problem (bad compressor) and completing the requisite repairs. The pricing was reasonable and, in fact, came in at below the quoted price. Scheduling with the office was a breeze and I'm delighted with the outcome!
21:58 20 Oct 19
Knowledgeable, transparent workmanship with exceptional value.
23:13 18 Oct 19
Today we had our annual maintenance and review of our ductless heating system (two units in different parts of our home.)We were delighted to have "Chad" with Priority One Corporation here for the task. This young man was punctual, professional, and friendly in greetings and manner. And he was through and courteous throughout the entire visit.We signed up for the annual club to be sure to have Prioity One back next year.
21:23 18 Oct 19
I really like using Priority One for my AC/Heat service. They are always professional, perceptive, and willing to show you their work! I am also grateful for their text capabilities, it helps when I'm at work or busy with life. I started using them when I first moved to Eugene a year ago and plan to continue!
02:20 18 Oct 19
23:19 17 Oct 19
Yearly service check was done today. The technician was very professional and very friendly.
20:05 17 Oct 19
Efficient service visit. Technician was friendly and skilled. Very satisfied with Priority One.
19:23 17 Oct 19
Mary Beth Crawford
00:15 17 Oct 19
Chad was polite, honest, very informative and explained everything in a very professional manner. I’d welcome him back the next time
18:16 16 Oct 19
Lester Warner Warner
01:53 15 Oct 19
Wow! what a crew,they did a very clean job and very professional. Two other business's were not chosen because one spent time going through every thing, and left saying we would hear from him shortly,well he disappeared and one month has gone by no phone calls nothing I wonder if his business knows that they paid him for nothing.The other came and said he would call us, well the same thing was done. I called Priority One and they were right on it every thing was done and they just left with our cash.
18:38 14 Oct 19
Technician ( Jim) was very professional, thorough, efficient and very friendly . He found and corrected our problem very quickly. And best of all, since we are on their regularly service plan, their was no charge for his services. I highly recommend Priority One!!
17:37 12 Oct 19
16:08 12 Oct 19
Priority One has been our heating/ac professionals for years and we have always had GREAT service and reasonable prices! I recommend them to everyone! Great locally owned business!!
20:26 11 Oct 19
The young man named Adam came to help me with my ductless heating pump I was very impressed with him. He was very patient with me when I didn't understand something, he did take extra time to explain things to me, with patients respect and dignity. This experience should be the definition of customer service in Wikipedia
18:39 11 Oct 19
17:30 11 Oct 19
Great service, knowledgeable people!
00:57 11 Oct 19
Danny was knowledgeable, friendly and willing to answer questions during the service visit. Thank you!
01:37 08 Oct 19
Adam was incredibly knowledgeable and efficient. I really appreciate his professionalism and expertise and feel confident in the work provided. Priority One is consistent with their appointment times and follow up with regards to my system maintenance.
21:49 07 Oct 19
02:26 07 Oct 19
Dillon was very engaged and conscientious. He took the time to really explain scenarios when it comes to heating. I would welcome him back. He eas very thorough.Thank you.
19:07 02 Oct 19
I think a huge part of my experience is due to the amazing service technician, Dylan. Not only is he incredibly detail oriented, but he communicates extremely well and inspires confidence. Every experience I have had has been top notch and I have recommended him (and therefore Priority One) without hesitation numerous times.
L & J
04:21 01 Oct 19
excellent service. very knowledgable techs.
23:37 30 Sep 19
Very helpful and thorough.
22:59 30 Sep 19
They responded super fast to our lack of heat situation and Jay was very thorough and courteous. Great job!!
18:02 30 Sep 19
Thorough and efficient diagnostic and service. Used them for years. Love the easy payment plan.
00:49 28 Sep 19
Everything was fast, efficient and professional. The installers were courteous and knowledgeable. Everything looks great and we love how quickly the install was accomplished.
23:58 27 Sep 19
20:55 20 May 19
Excellent service from the technician. Called before he arrived and on time.
02:24 26 Oct 18
Justin throughly explained what had happened to our furnace and some issues what he he recommended that might be a problem in the near future so we could get them corrected now. He also throughly explained the maintenance program your company has that fit our budget nicely.
Back to 5 stars. Upon reading this complaint about previous workmanship, I was contacted within 24 hours to set up an appointment to fix the problems. The technician named Jim was very nice and very intent on customer satisfaction. He replaced all the loose tape (that I had previously complained about) and put a new overlapping face plate. Very polite and do d a great job. Because company responded so quickly and took care of the issue of the plate and loose duct tape within 5 business days, I will happily give them five stars again and will continue to do business with them. 1 Star today 5/3/2020The tape was coming off of the intake piece on the bottom of my furnace… In 2017 I had priority one come out and clean all of my furnace system including all the ductwork, etc. this is where they put their vacuum systemThey removed and discarded the original piece to the furnace and cut a piece that was far too small and instead of cutting a piece that actually fit (only the top two screws are securing it) they just added more of their stretchy duct tape material. At the time I ask them why aren’t they using aluminum tape and I was told it was industry standard. Standard for it to fail. I would never ever hire this company again simply because of this haphazard and shotty workmanship. 5star in 2013Really great experience. Nick was a knowledgeable technician, found the problem with heat pump straightaway. I had a lot of questions and he answered everyone. Nice personality, good sense of humor, great work ethic. Left everything clean. I highly recommend.
Very knowledgeable & professional technicians. They serviced our ductless heat pump quickly and reviewed what work was performed as well as explained measures we can take to get the best performance from our HVAC unit.
Jim Purcell came out to do some maintenance on my central air system. He was very polite, friendly and good with my rather large dogs. He showed me around at some of his more pressing concerns and gave me a lot of options in terms of repair work that aren’t just replacing the system, which is needed at this point. I appreciated Jim’s attention to detail during my servicing and 100% recommend them for your heating and cooling needs.
We had such a wonderful experience with Priority One today. Very professional! The electrical contractor they used was Bear Mountain Electric and they were also just as professional! All did a fantastic job! Thank you!!! 😀
The young man who came out to do scheduled maintenance and dryer vent cleaning was very thorough with his work and with answering questions. His assistant also worked steadily. They arrived on time, which I also appreciated. I’ve had a service contract with them for several years now and been very happy with their service.
I have appreciated excellent service from Priority One for many years. My service rep, Jim Purcell has always been professional, personable and efficient and I can always trust his integrity.Supreme service. RMatassa.
Priority one is an amazing company. The technician was knowledgeable, he explained everything he did. He discussed options and assisted me in making an informed decision every step of the way during a repair. Best customer service I have seen in a long time. Thank you!
They have a great team that worked together to fix a very difficult heat pump issue we had.They came on “off hours” too!We are on the automatic annual maintenance plan with them now. It’s a great service at an affordable price!“An ounce of prevention is worth a pound of cure” !
The best customer service no matter which employee you talk to. The team worked hard— were kind to my family and animals and made sure we understood how to work our new system before they left. Highly recommended!
My unit stopped working on 7/5 and I phoned Priority One on the morning of 7/6. They were very busy because of the 117 degree forecast. They said they would try their hardest to get out the same day. That afternoon Jhonatan came by my condo. I wasn't home because I was at Home Depot buying a portable air conditioning unit.....so ironic. I noticed a message from him when I got back to car. He said he had moved on to another job but would swing back by my place when he finished that job. He showed up as promised, explained everything to me, calmed me down, fixed my unit and away he went on to the next job. I can't say enough about Jhonatan. In spite of the heat and busy schedule, he was wonderful! Priority One is so fortunate to have such an excellent representative for their company! Guess who is going to Home Depot to return a portable air conditioning unit today!
We've been loyal customers since meeting Mark originally many years ago and have never been disappointed with the service calls. Justin was a very thorough, competent tech and answered all of our questions. We will happily continue working with their company.
The service I received both when calling and as well as technicians coming in to my home. Efficient, polite, all around amazing. I am giving this place referrals with anyone I talk to !!!!! Major props to Robert and Carlos. Extremely polite and hard working men. Wonderful asset to the company.
Justin & Bobby came out to do maintenance on my heat pump. Answered all my questions and programmed my thermostat to automatically go from heat to cold, which is a real Plus especially in the summer. I had a new heat pump installed in January 2016 and told them there was low air coming up in one side of the house they didn't do anything. Justin and Bobby got right on it told me what was wrong and how to fix it and we're going to do that but before they left more air was coming out of the one side of the house. Those two guys were on the job and I was the most important thing to them at that time.
I appreciate everything about this company.... from start to finish, all the Priority One folks I've met or talked with on the phone have been kind, friendly, and helpful - and I LOVE my ductless heat pump! It keeps my house much more comfortable than it was before, and it is definitely saving me money. I highly recommend Priority One!!!
We just had scheduled maintenance on our ductless heat pump which coincidentally quit working a couple of days ago. Justin quickly identified, explained and corrected the problem; and cleaned and tuned up all the equipment. We’re always happy with Priority One’s friendly and competent staff. Frank says Priority One is Puggle-approved!! �
Priority One installed a water heater for us back in 2014. I thought their price was a bit high, but their staff were pleasant and I continued to patron them for various HVAC maintenance needs. Recently our water heater started leaking, and I called in the early morning (Wed.) asking about its warranty and getting a tech to come out. The representative confirmed the date of the purchase and install from their records and said a tech would call me, which didn't happen. I called again at mid-day, but this time a different representative couldn't find any record of the purchase and said she'd look into it and call me back, which didn't happen. I called the next day (Thurs.) and spoke with Janna, who said she'd follow up and figure out what was going on. She called back later saying they were trying to get a tech scheduled late that afternoon. Later she called saying that it looked like the tech may not complete the current job until later, so Janna booked the first appointment the next day for us just to be safe. The next day (Fri.) a tech showed up, confirmed the leak was inside the tank and that the tank was under warranty, but not labor. He advised me to consider turning the hot water off because the tank could crack altogether and that by judging their call-load, he said they could probably replace it Mon or Tuesday of the following week. I contact the service manager, John, asking if this could be escalated, because if a tech had made it out Wed. or Thursday, we might not have needed to wait until the following week, and that I had 2 kids with soccer practice and games this weekend, so we needed hot water. John was fantastic in my opinion; He was honest saying that they were short staffed and stretched thin, but acknowledged this was important. He didn't promise anything except that he'd get with the staff, figure out what the manufacturer needs regarding exchanging it, etc. and come up with a plan of action. He called back a short while later and indicated they'd have someone come and collect the tank that day and replace it in the morning. I indicated that was fine.However, I don't think John was satisfied with that. John continued to try and figure out a better solution and arranged for a tech to come in on their day off just to help exchange the old unit and install the new one. So instead of waiting until the next day, they actually got it installed the same day. On top of that, I believe they were a little generous regarding the labor they charged. When everything was done, John asked me to walk through my experience from the beginning so he could identify training opportunities to improve the experience for other customers.I was a little frustrated the first couple of days regarding no call backs, not being able to find records, etc. I was ready to contact a competitor who'd been recommended to me. But John's response was top notch and has earned my continued loyalty. I highly recommend others try Priority One out.
Thank you Priority One Heating and Air Conditioning for saving us from this miserable heat and humidity. We came home from vacation to be treated to a dead AC unit. They were here within 30 minutes and we are up and running again!
Our heat pump outside unit got backed into (not by me). When I called Priority One they scheduled an inspection the same day. Another company told me they could check it at the end of July!!! Within 2 weeks we have a new unit. Everyone we worked with was amazing. Can't say enough good things about this company. Thank you!!!
We've been loyal customers ever since our old heat pump started failing and Mark came out on a very cold Sunday morning to get it going for us. We've since replaced it with a new system that works great and pay just $15 a month for regular maintenance visits, which seems very reasonable. We've had a number of different techs through the years and some are better than others.