Supco Surge Protector Safey Notice

Supco Surge Protector Safey Notice2019-06-28T11:42:57-07:00

Important Product Safety Notification:
Supco SCM 150 and SCM 60 Surge Protectors

Priority One is reaching out to our customers to advise them of a possible malfunction associated with surge protectors installed on HVAC systems between 2010 and 2015. Although Priority One has disconnected and removed a great number of these units, we believe there may be units that have not been addressed.

It has come to our attention that certain Supco SCM150 and Supco SCM60 surge protector models supplied by our distributors do not meet the advertised product specifications. We believe that the use of this surge protector can potentially lead to overheating, and if left unresolved, could create a potential fire hazard over time.

The safety of our customers is our highest priority. Accordingly, while there is currently no government recall of these surge protectors, Priority One is encouraging its customers to promptly inspect their HVAC system to determine if a Supco surge protector was installed at their residence. We have included a visual guide to assist you in determining whether your HVAC system includes a Supco SCM150 and Supco SCM60 surge protector.

In the event you cannot inspect your HVAC system, or if you remain uncertain about the location or brand of surge protector installed on your system, please contact us to schedule a time for us to inspect your HVAC system. We greatly appreciate your business, and look forward to meeting all of your heating and cooling needs.

Why is Priority One providing notice of a potential issue with surge protectors?
The Supco SCM150 and Supco SCM60 units have been identified as having a high possibility of malfunctioning. There have been reports of a small number of surge protector units overheating, emitting smoke, melting, or catching fire. Although there is no official government recall of this product, Priority One is voluntarily reaching out to its customers to encourage the removal of this surge protector unit.

What surge protector models are affected?
Priority One is recommending the removal of the Supco SCM150 and Supco SCM60 surge protectors. The units were installed by numerous HVAC contractors across the country.

How do I know whether a Supco SCM150 and SupcoSCM60 surge protector is installed at my residence?
View the Visual Guide. The model number is printed on the name plate sticker located on front of the unit.

I found a Supco SCM150 and/or Supco SCM60 installed on my HVAC system. What should I do now?
Priority One is recommending that these units be removed. Please call our office or visit our website, priorityoneheating.com, to schedule an appointment.

How long will it take to remove the surge protector?
A licensed HVAC contractor or licensed electrician can remove a surge protector in less than one hour.

Can I remove the unit myself?
DO NOT attempt to remove or disconnect a surge protector, only a licensed HVAC contractor or licensed electrician should remove the unit.

Visual Guide

For

Important Product Safety Notification :
Supco SCM 150 and SCM 60 Surge Protectors

Supco SCM150

The surge protectors could be
installed in three locations:

  • Outdoor Air Conditioning (Condenser) Unit
  • Furnace (or Air Handler)
  • Electric Panel

Note that these surge protectors are hard-wired
into the electrical system in your home.

Supco Installed

DO NOT ATTEMPT TO REMOVE THE SURGE
PROTECTOR YOURSELF

Outdoor Air Conditioning Unit
The surge protector will be connected to the electric disconnect box attached to the exterior of your
home at or near the outdoor condenser unit.

Furnace (or Air Handler)
The surge protector will be connected to the exterior of the furnace at the point of connection to the electrical wiring in the home.

Electric Panel
The surge protector will be connected to the
exterior of the electric panel

After checking, if you are still unsure whether or
not your appliances have a Supco SCM 150 or SCM
60 Surge Protector, please schedule a time for
inspection with us.