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Google Rating

4.8

Based on 499 reviews

Priority One Heating & Air Conditioning

4.8

rebecca salgado

21:02 20 May 20

Marilee Hendrickson

22:45 19 May 20

We recently had a second ductless heat pump installed by Priority One. The experience was nothing aside from outstanding. We had been given a quote almost a year prior they honored, the sales person was not pushy but informative and understanding, the receptionist was kind and helpful and the installation crew kept the process simple, quick and clean. The price was very competitive as well. Previously, we had used Associated Air for our first heat pump. Since this was our first ductless we had no idea what to expect so the hoses/wires that were left mounted to the outside of our home we thought was typical. Priority One informed us that is the lazy approach and you should never have this eye sore on your home. When Priority One installed our second ductless they made sure it was clean all the hoses,etc were fed under our home. We would completely recommend Priority One.

Sherry Colter

21:12 18 May 20

Would highly recommend.

Liz Bernard

20:42 18 May 20

Naomi Wen

23:50 15 May 20

Service could not have been better.

Evyan Stuart

19:49 15 May 20

I am always satisfied with Priority One’s service. When I had my ductless system installed and two years of annual service, they’ve always sent out professional, responsive and polite techs. Techs are on time or early every time and go out of their way to answer homeowner questions or share advice that is helpful in system upkeep or operation. Kyler serviced our ductless today and he was great!Thank you!

Shirley Davidson

19:25 15 May 20

all o the above were excellent for our Priority One service today.Chad was polite, explained well and helpfulOur 3rd experience with Priority One and we will have no hesitation with making Priority One our "go to" HVAC service

Cory Edwards

19:07 15 May 20

Brad Crocker

05:01 15 May 20

Akers Girlpower

18:01 14 May 20

Kennedy Fung

01:12 14 May 20

Our technician was safe, clean, and respectful throughout the service. I highly recommend their maintenance plan.

Mark Denner

16:55 13 May 20

Paul Webster

20:34 12 May 20

I utilized Priority One at my former home and was so impressed that I chose to have them install a system at my new home as well. This is a professional organization with friendly, efficient employees leaving you with a feeling that you are doing business with a company that you can trust! I recommend them every chance I get.

Nathaniel Jansson

03:35 09 May 20

Priority one handled the replacement of my heat pump and all other parts quickly and with a great professionalism. I truly feel that they care about their customers.

Bobbie DiDomenico

19:06 08 May 20

On time, friendly service from everyone. They were fast and efficient and let me know what the issues were with my hvac system as well as any potential issues. Great prices as well.

Jennifer Harris

16:23 08 May 20

Great service. Timely. Answered all my questions.

Jeremy A.

21:31 07 May 20

Marilyn Miller

18:50 07 May 20

Susan Pedrick

18:02 07 May 20

Miranda Stroh

14:22 07 May 20

David Nestor

02:48 07 May 20

Mike Scarberry

07:49 05 May 20

Everything went fine.

Doris Danelski

01:43 30 Apr 20

Good feeling to know that the A/C system is prepped for summer and we will be comfortable and secure. Thanks Jim, glad you came today to check out the Heat Pump and Furnace.

Kim Elliott

18:54 29 Apr 20

Nathan damm

16:50 29 Apr 20

Scott Lamb

23:24 28 Apr 20

Jason Kocian

20:47 24 Apr 20

I’ve tried every HVAC company in the Eugene area. These guys are the the best. Customer service, responsiveness, knowledge and courtesy of technicians, after hours help, fair & straightforward pricing, they lead the pack in all these categories.

Megan Waltman

21:30 22 Apr 20

Barbara Davis

00:20 22 Apr 20

Richard Reynolds

20:17 21 Apr 20

Great work - prompt - cleaned up afterwards - could not happier with job they did installing a new AC unit -

Bobbi Powell

22:46 16 Apr 20

John Hamburg

19:45 16 Apr 20

Jim Lindekugel

17:16 16 Apr 20

Eric was informative and patiently answered all my questions. He represented your company with pride and sincerity. Thanks for the service!Jim

Jesse David Wickham

07:54 16 Apr 20

The guys were clean, nice, and did a fine job cleaning our ductwork. We felt very comfortable with every aspect of the job. --- JD Wickham

Kim Morgan

18:17 14 Apr 20

As usual the technicians were very prompt, professional, friendly and efficient. Even during these trying times they had smiles on their faces and kept appropriate social distancing and got the maintenance completed. Thank you!

Denyce Weaver

17:22 14 Apr 20

The technicians were prompt and efficient. They continually told me where we were in the process.they were very good about their Covid19 protocols.

Sonya Gesty

21:07 13 Apr 20

Jim Purcell was the best, proper customer respect. Looks out for the customer safety and wants to always represent the company with high quality service. I highly recommend him for you customer service issues.The Best JIM purcellThank You Sonya Gesty

Jerri Hopewell

16:13 10 Apr 20

Clint Capper

00:00 10 Apr 20

Great experience.

Kathy Craig

22:08 09 Apr 20

Cheryl Neu

23:56 08 Apr 20

Eric serviced my system recently and was outstanding in every way! He called to see if it was OK to be a bit early for our appointment, did a thorough job, was polite and professional, and I recommend him 100%. I have used Priority One Heating for many years, and they are the only company I recommend to my real estate Clients. Thank you, Priority One!

ron shufflebarger

18:13 08 Apr 20

Barbara Oneil

18:07 07 Apr 20

They were on time, did a thorough job and were fair and professional

DONALD NAU

17:49 07 Apr 20

Pam Kaleski

17:27 07 Apr 20

Really nice friendly guys. Very professional

Randy Hawk

16:42 06 Apr 20

They always do a good job

Jessica Gaul-Sanford

23:14 03 Apr 20

Jay Jessee

23:00 01 Apr 20

George Wood

18:56 30 Mar 20

Deborah Olson

18:08 30 Mar 20

Routine maintenance visit was very professional and I was impressed with Kyle’s precautions to keep everything clean and safe.

Ujjwal Kumar

01:00 28 Mar 20

Great service! Very professional and thorough. Highly recommended

Norman Lacewell

18:56 27 Mar 20

joni gilliam

20:53 26 Mar 20

Monte Olsen

07:33 21 Mar 20

Toni Kauffman

23:15 20 Mar 20

Melanie Hand

19:56 19 Mar 20

Dan Shankle

17:12 19 Mar 20

We have always been happy with this company. Chad and Reidel(sp?) came today and did a fantastic job. Our heat pumps are 11 years old and this is the first time we needed to have actual parts replaced. Would recommend this business to anyone.

Richard Pierce

21:09 17 Mar 20

Tim McCanna

20:59 12 Mar 20

The tech was knowledgeable, patient and could explain things very well so that I could set things correctly for better functionality. Priority One was the third company I had hired and,I will stay with them. Excellent experience.

Penny Prouty

01:18 12 Mar 20

Priority One was not the lowest bid that we received but I was impressed with their professionalism and they had been highly recommended

Jeremy Moody

23:25 02 Mar 20

Barbara S.

20:58 02 Mar 20

Giovanni de la Guardia

22:34 01 Mar 20

Nick was great! Was really helpful and informative with my situation.

Mario Cro

22:53 27 Feb 20

These guys are great! I called them at the end of the day and they came out promptly the very next day and serviced the system with ease and Adam Fury, our tech was great too. Personable, friendly and knowledgeable and he went through everything with a fine tooth comb - thanks so much! Highly recommended!!

Robert Anderson

20:54 27 Feb 20

My old electric furnace was blowing air, but only cold air. Called for a service appointment, was provided with a 2 hour window for service. The technician called when he was on his way, was on time. Listened to what I observed relating to the problem, opened up the 30 year old furnace. Quickly found a part that had burnt out, had a replacement in his van, swapped out the part. While checking it out found one element, of the three, was not setup right. He fixed that, and now I am getting hotter air out of the registers, and am very happy. Quickly fixed, and working better than ever. Thanks Nick (hope I got that right).

Curt Stupasky

01:29 26 Feb 20

Chad was great. He was very professional and knowledgeable. When he completed the job I felt good about the service I received. Priority One has a very good employee in him. Curt

Carina Hults-Mann

02:24 21 Feb 20

Great company. Always friendly and knowledgeable service in a timely manner. I never feel over charged or pressured to buy/fix something I dont need.

Jeanine Kivett

21:16 20 Feb 20

I didn't know exactly what I should do but the young man was very patient and he answered all my silly questions and explained each step.Thank you.

A Parr

02:42 20 Feb 20

Eric was very friendly and seemed to know how to help me with the problemwith the heat pump.

Jeremy Dundon

01:22 20 Feb 20

B T

21:20 17 Feb 20

Douglas Anderson

20:51 13 Feb 20

Great experience with Priority One. Their staff was very responsive and communicated great. My needs were addressed promptly and professionally. Their technicians were on time, polite and efficient. Price was what you would expect for this level of service, but I feel it's well with it.

Robin Wooley

21:34 12 Feb 20

G A

01:35 11 Feb 20

Knows his stuff

Kathryn Walsh

18:16 06 Feb 20

Gloria Olivares

00:11 05 Feb 20

Carole Blancher

23:27 03 Feb 20

Chad came out to do routine service on our heat/air conditioning unit. He was on time, knowledgeable and thorough. I recommend Priority One and service team.

Julia Barth

19:29 03 Feb 20

Paul Bjornstad

19:21 02 Feb 20

The gas furnace went out overnight. I called at 7:00am to report the problem. Eric was there just before 9am and had the furnace running shortly after. And this was Super Bowl Sunday! Cannot recommend highly enough!

Steven Armstrong

16:32 30 Jan 20

Mark Hurd

17:30 29 Jan 20

Our heat pump was acting up after a power outage. It was Saturday and our usual heating and AC company was not open. Priority One has regular hours on Saturday and were there when I called at 7:30AM. They got my info and a rough idea of the problem and said they would have the technician contact me within an hour. I was contacted as promised and the technician was there about 30 minutes later. Justin was very professional, did a thorough evaluation, found a circuit board that had been fried and then sat down with us and explained the problems and our options, etc. We were impressed with the clear explanation and the extra time he took to make sure we understood the fix and various possible preventative actions that were available. Parts were ordered and he set our unit up so we still had heat while awaiting the parts. He gave us a clear idea of the timing to complete the repairs. We were extremely pleased with our experience with Priority One.One year later—-The unit has worked flawlessly since Priority One was out last year for the repair. Today we had yearly maintenance. I was texted about the appointment yesterday and then this morning the technician called about 15 min prior to arrival. He was right on time. Very professional, yet genial. Careful to wear shoe covers when inside the house and left everything clean. Got right to work, did his thorough inspection and tune up and was on his way. Still 5 stars!

Larry Hume

14:38 29 Jan 20

Carolee Horning

23:09 20 Jan 20

Trista Armstrong

21:16 17 Jan 20

Very fast and professional service. Was told my appointment was going to be from 4-6 and I got a phone call 5 min later saying they could be over in 20 min cause they had time. I would recommend the company to anyone.

Shayla Aceti

16:38 17 Jan 20

Technician was wonderful. Very courteous and straight to the point. Didn’t sell anything we didn’t need and wasn’t pushy just very professional and helpful. Would recommend them over any of the other heating and cooling places in Eugene.

Shawn Lowtrip

23:35 16 Jan 20

I would highly recommend these guys, very professional and top notch install. I had my whole system replaced and they came out and took my old system so I didn't have to worry about getting rid of it. They were very clean and respectful. I had 3 other quotes and nobody else offered to take my old unit away. These guys did it and were efficient and clean. No messy wires or anything. I would give them 100 percent rating...

Josh Sorhagen

17:56 15 Jan 20

Quick, easy, knowledgeable, and friendly service. 5 stars all the way.

John Jacob Jinglehiemerschmidt

01:44 15 Jan 20

Excellent product, installation and service (Carrier Gas Furnace). Professional, first class technicians. No mess, no hassle, they made sure it was fully functioning through all phases of operation, so no need for repeat visits. They completed the job in advance of scheduling, arrived on time and finished the job for less than the competition. It just doesn't get any better than this. Give them a chance to earn your business and you'll be pleasantly surprised. Great experience, great value, great people! Thank You!

Michael McCarthy

00:55 14 Jan 20

Roger McBride

03:53 12 Jan 20

Fast ,friendly,very professional, the crew that did my installation did a quality job in a very timely manner

Julie Pope

02:08 11 Jan 20

This company cares about it's customers and gives excellent service. The two different technicians sent to my home were professional, yet warm and friendly, with the quality of work high. They used time efficiently, and communicated findings and recommendations well. I decided to purchase their maintenance/support plan because of the level of service I have received. I highly recommend this company. 😊

Cindy Suttles

20:47 10 Jan 20

Gretta Sagolla

17:22 07 Jan 20

Gary Sparks

20:34 06 Jan 20

Christina Nikac-Olson

23:39 03 Jan 20

Great Experience. I would definitely use priority one for future service. Highly recommend this company👍👍👍👍

David Mason

01:46 03 Jan 20

Personal, patient and professional.

Jesse Cobb

20:31 02 Jan 20

Candice Manning

19:25 02 Jan 20

Our experience with Priority One did not start well, and for a few years the relationship was quite rocky. We started with a poorly done install that made our walls rattle, to a tech standing on and denting the unit when fixing the wall-rattling problem, to techs not knowing how our unit functions (it is a Carrier--the brand suggested to us by their salesman), to a slow leak in the system. We had given up on this company, using others for basic maintenance, but decided to give Priority One another chance since our unit was still under warranty with them. It is my belief that we would never go back to them again if it were not for Jim Purcell. He came out and saw what had transpired, and took it upon himself to make right what had been going wrong for a few years. He made sure the records of all the visits were logged and in one location, he fixed the leak in the system, and, most importantly, worked very hard to restore our faith in Priority One. I can't say whether Jim has fully restored our trust in the company, but we know there is at least one person there that we can count on. Wherever Jim goes, so goes our business!

Suzanne Davis

02:12 01 Jan 20

Christopher Simmons

06:34 29 Dec 19

Ed Moore

18:23 28 Dec 19

Priority One has been our service provider of choice since 2012 and have provided us with excellent service. All of the service techs that have serviced our HVAC unit have been both personable and knowledgable. We have participated in their service plan which has kept our HVAC unit in good condition (built in 1993) and running smoothly. The last service tech to visit us, Dylan, did a great job of informing us of the general operating performance of our unit and found that our "quick start" that assists the compressor in the heat pump had malfunctioned and because we are a service plan participant replaced it under warrantee.

Judi Schons

00:44 27 Dec 19

When I had been scammed by ducttiger priority one came out to check my furnace FREE to make sure the fake company had not broken it. This time when I needed a repair they came and fixed it the same day I called. Would highly recommend.

Bob Gray

19:57 22 Dec 19

Eric Borden

16:51 22 Dec 19

Always honest and priced fair. Great technitions.

Terri Gunter

18:45 20 Dec 19

We have used Priority One for several years and are very happy. We have had Jim Purcell more than once. He is very personable and does a good job. He has never pushed for unnecessary repairs and is informative about our system.

Jima Britain

00:11 20 Dec 19

LINDA M SMITH

20:46 19 Dec 19

Kyler was here this morning and performed a maintenance on our heating system. He found that we needed a capacitor replaced. He was efficient, polite and left us assured that our equipment will continue keeping our home comfortable. Thanks Kyler.

Samantha Sinclair

19:24 18 Dec 19

From my first call, to my estimate, to installation, Priority One has been amazing. The work was completed quickly and with no disruption to my house. Use was demonstrated and explained thoroughly.I’m so happy I decided to use Priority One for my HVAC needs!

Jane Riggs

22:09 13 Dec 19

Adam was great— prompt, friendly and efficient.

Liz Delf

20:52 13 Dec 19

Lora Seale

19:54 13 Dec 19

Jennifer Johnson

18:11 13 Dec 19

Bileejean Sparks

17:11 13 Dec 19

William Tanton

03:59 13 Dec 19

Technician diagnosed our issue and gave multiple suggestions to ensure our A/C system were operating at it best potential. Priority One has always been responsive and efficient in servicing our heating and cooling systems for years. They have my endorsement as a business you can depend on.

Bob Durr

23:19 12 Dec 19

Excellent customer service and scheduling..they remind the day before the appointment while making everything easy with incredible communication. My technician arrived early and was prompt and professional. Wonderful company to stand with

Molly Lucas

05:34 12 Dec 19

We have used Priority One since we moved into our home five years ago (2014) and I have only good things to say! We were new to having a heat pump and signed up for the Savings Club to be sure we kept up on routine maintenance. We have worked with Jim almost the entire time. He is great to work with, friendly and provides thorough answers to my questions. I have always felt that he is honest with recommendations of what our system needs, along with providing an estimate of when we should plan to replace/update certain components. This is really helpful from a budget/planning standpoint and I really appreciate that I have never felt pressured to have any work done before it was needed. I highly recommend Priority One!

Donna White

20:39 11 Dec 19

Excellent service!!!

Tana Walker

21:56 10 Dec 19

Karen Kipp

21:22 09 Dec 19

Dillon was exceptional! - knowledgeable, experienced and personal with excellent communication skills. He was patient with my questions and had great integrity with suggesting possible approaches and solutions to our heating/air needs.

Sue Nicholson

19:47 09 Dec 19

Amy Lee

21:32 06 Dec 19

Mark was very helpful to come get my heater back running on a Sunday! Also I appreciated his help to think through possible future decisions about upgrading to a heat pump system.

Peg Neudeck

19:15 05 Dec 19

Joshua Docherty

19:42 04 Dec 19

Linda O'Bryant

22:31 02 Dec 19

Kyler was prompt and worked efficiently. He did a great job and was nice to my tenants.

Melinda McCormick

18:47 28 Nov 19

Thankful for the quick professional service on Thanksgiving!

ItsMeAsta

04:41 28 Nov 19

When shopping for a heat pump i had several companies quote the project. Priority One really listened to what i wanted out of a unit and helped me find the one that would best work efficent and reliably in my house. Since then Danny has been our go to service technician. Danny is amazing! He always does a fabulous job. He is so knowledgeable and helpful i really appreciate all he does.

Jordan Brooks

02:00 28 Nov 19

Showed up 4 hours after the call to them the day before a long Thanksgiving weekend. The technician diagnosed the problem with the furnace right away and luckily had the part in the van. No complaints whatsoever.

kenzie erickson

21:17 27 Nov 19

Brian Mcvein

18:26 26 Nov 19

Was very pleased with priority one and the serviceman Jim. Jim was very helpful and very knowledgeable of my situation and what was going on. I appreciated all his knowledge and insight into the products I had and was very helpful in getting problem solved and offering solutions to future products.

Braxton Johnson

03:59 26 Nov 19

Andrew Mirhej

20:48 25 Nov 19

Nick from Priority One was super helpful and pleasant to work with. Great explanations of the system and testing done. Respectful to our home and to us. Great service. Thanks Nick!

tary piesher

20:32 24 Nov 19

Anne Sexton

03:05 23 Nov 19

Always appreciate Priority One for their quick response and scheduling. The technicians are always helpful, courteous, and professional. Thank you!

William Kasper

20:11 22 Nov 19

Great work by Nick....great service from the office.....great company.

Mindy Holden

04:58 21 Nov 19

Geri Heideman

19:48 20 Nov 19

We appreciated the respect shown by your technician, Chad. He did a full & thorough inspection, & he clearly and professionally communicated each element of the maintenance, which gave us full confidence that our system will be operating properly for the winter. Thank you.

Daryl Stevens

16:54 20 Nov 19

Thank you everyone at Priority Heating and a big shout out to Dillon!My husband and I appreciate his expertise and kindness.Without hesitation he is willing to explain the tasks he is doing,which we are thankful for and hadn't had that in the past with other company's.Looking forward to doing business with you in the future.Merry Christmas and Happy Holidays!The Stevens.

franklin knight

20:45 19 Nov 19

Dianne Allen

20:25 18 Nov 19

Dillan was absolutely amazing. He didn’t even get annoyed that my husband kept checking on him😂. I love your company. You have always been upfront and professional.

Mike Roney

23:17 16 Nov 19

Skip EDwards

06:09 16 Nov 19

Very friendly and informative helped me understand what he was doing and why.

Mary Schoenheit

23:48 15 Nov 19

Love Priority One. Great service, timely, and friendly. Love bring on their monthly plan for discounts on parts and service.

Edward Johnson

06:30 15 Nov 19

Joy Hickman

21:01 14 Nov 19

Harkerway Harkerway

19:34 14 Nov 19

Janiece Woodland

00:00 14 Nov 19

Richard Tenpleton

00:10 13 Nov 19

Very punctual and courteous, thank you

Mariah Schumacher

20:14 12 Nov 19

Thank you for your helpful servicing of my heat pumps. Jim answered my questions and advised me on how to best maintain our equipment. I appreciate his carefulness and consideration. He also pointed out a dryer vent issue and took care of it. It is a relief to know I am ready for winter!

Michael Mcdonald

19:56 12 Nov 19

Priorty One is simply the best. Their customer service and techs are efficient, friendly and know thier craft. 5 Plus Stars!!!

Sara Clark

17:25 07 Nov 19

Shirley Valentine

21:53 06 Nov 19

Extremely fast, efficient bid process and follow up for installation.

Don Mccolligan

20:28 05 Nov 19

Karla Long

02:00 05 Nov 19

The technician was very nice and thorough. He fully explained his findings at the end of the visit. I would recommend other people use this company for their heat pump service.

Annette Trucke

00:32 05 Nov 19

Dillon was knowledgeable, professional, kind, courteous, trustworthy, and thorough repair and tune up on our heating and AC units. He made sure I understood what needed to be done, what was done, and how to best maintain our system!Also, the office staff have been wonderful to work with. We have used them twice on our house and I won't choose any other company or service tech in the future.

John Blair

18:59 04 Nov 19

Tech arrived on time, did a thorough review of my HVAC unit, showed me issues, and answered all my questions in a competent, thoughtful manner. I couldn’t ask for more. I will use them again and gladly recommend them to others

Jonathan Giunta

05:18 01 Nov 19

Prompt, professional service. Thanks Chad.

Bria Freechild

22:55 31 Oct 19

JAMES Brooker

08:20 29 Oct 19

Very good company.

Jim Beasley

00:04 29 Oct 19

We were very pleased with the service we received from our technician.

Cindy Core

22:16 24 Oct 19

I had my furnace's "winter check" by Priority One this year and I couldn't have asked for a more professional visit. They checked out my furnace, let me know of a few things to keep an eye on (with no pressure to "fix-it-now") and left the area spotless. If you haven't had your yearly check up on your heating/ac, your should give them a call!

Alec Nelson

00:57 24 Oct 19

Explained things well. Thorough maintenance inspection and cleaning completed. Satisfied customer

Susan Pickrel

23:29 23 Oct 19

Very professional and responsive. I had a lot of questions about the process and they answered them all. Flexible, allowing adding in of a particular cleaning agent I wanted to the process. Would recommend their service.

Tom Copeland

19:23 22 Oct 19

On time Courteous and clean

Susan Koch

19:07 22 Oct 19

Super professional and very knowledgeable. They did a great job and explained the issues my furnace is having and gave me options and information to think over. I highly recommend.

Brenda priest

18:02 21 Oct 19

Absolutey top Quality service!!! They are are always on time always take their time to explain things and Always friendly service!!!!!!!!

Tom B

15:08 21 Oct 19

The service guy, Dylan, was thorough and professional in analyzing the problem (bad compressor) and completing the requisite repairs. The pricing was reasonable and, in fact, came in at below the quoted price. Scheduling with the office was a breeze and I'm delighted with the outcome!

Annette Brieske

21:58 20 Oct 19

Knowledgeable, transparent workmanship with exceptional value.

Gerard Moseley

23:13 18 Oct 19

Today we had our annual maintenance and review of our ductless heating system (two units in different parts of our home.)We were delighted to have "Chad" with Priority One Corporation here for the task. This young man was punctual, professional, and friendly in greetings and manner. And he was through and courteous throughout the entire visit.We signed up for the annual club to be sure to have Prioity One back next year.

Chad Castigliano

21:23 18 Oct 19

I really like using Priority One for my AC/Heat service. They are always professional, perceptive, and willing to show you their work! I am also grateful for their text capabilities, it helps when I'm at work or busy with life. I started using them when I first moved to Eugene a year ago and plan to continue!

Dale Kite

02:20 18 Oct 19

David Beaver

23:19 17 Oct 19

Yearly service check was done today. The technician was very professional and very friendly.

Steve Schilling

20:05 17 Oct 19

Efficient service visit. Technician was friendly and skilled. Very satisfied with Priority One.

heather martin

19:23 17 Oct 19

Mary Beth Crawford

00:15 17 Oct 19

Chad was polite, honest, very informative and explained everything in a very professional manner. I’d welcome him back the next time

Dave Kelley

18:16 16 Oct 19

Lester Warner Warner

01:53 15 Oct 19

Wow! what a crew,they did a very clean job and very professional. Two other business's were not chosen because one spent time going through every thing, and left saying we would hear from him shortly,well he disappeared and one month has gone by no phone calls nothing I wonder if his business knows that they paid him for nothing.The other came and said he would call us, well the same thing was done. I called Priority One and they were right on it every thing was done and they just left with our cash.

Jerry Turk

18:38 14 Oct 19

Technician ( Jim) was very professional, thorough, efficient and very friendly . He found and corrected our problem very quickly. And best of all, since we are on their regularly service plan, their was no charge for his services. I highly recommend Priority One!!

Marco Manchego

17:37 12 Oct 19

Carla Drath

16:08 12 Oct 19

Priority One has been our heating/ac professionals for years and we have always had GREAT service and reasonable prices! I recommend them to everyone! Great locally owned business!!

Karen brown

20:26 11 Oct 19

The young man named Adam came to help me with my ductless heating pump I was very impressed with him. He was very patient with me when I didn't understand something, he did take extra time to explain things to me, with patients respect and dignity. This experience should be the definition of customer service in Wikipedia

Mark Riddle

18:39 11 Oct 19

David Puckett

17:30 11 Oct 19

Great service, knowledgeable people!

Scott P

00:57 11 Oct 19

Danny was knowledgeable, friendly and willing to answer questions during the service visit. Thank you!

Andrew Miron

01:37 08 Oct 19

Adam was incredibly knowledgeable and efficient. I really appreciate his professionalism and expertise and feel confident in the work provided. Priority One is consistent with their appointment times and follow up with regards to my system maintenance.

Tara Hopkins

21:49 07 Oct 19

Kathy Walters

02:26 07 Oct 19

Dillon was very engaged and conscientious. He took the time to really explain scenarios when it comes to heating. I would welcome him back. He eas very thorough.Thank you.

Laura Bankel

19:07 02 Oct 19

I think a huge part of my experience is due to the amazing service technician, Dylan. Not only is he incredibly detail oriented, but he communicates extremely well and inspires confidence. Every experience I have had has been top notch and I have recommended him (and therefore Priority One) without hesitation numerous times.

L & J

04:21 01 Oct 19

excellent service. very knowledgable techs.

Penny Melquist

23:37 30 Sep 19

Very helpful and thorough.

Jennifer Durand

22:59 30 Sep 19

They responded super fast to our lack of heat situation and Jay was very thorough and courteous. Great job!!

Lee Erickson

18:02 30 Sep 19

Thorough and efficient diagnostic and service. Used them for years. Love the easy payment plan.

Teresa Hentze

00:49 28 Sep 19

Everything was fast, efficient and professional. The installers were courteous and knowledgeable. Everything looks great and we love how quickly the install was accomplished.

Debbie Williams

23:58 27 Sep 19

Chris Cummings

20:55 20 May 19

Excellent service from the technician. Called before he arrived and on time.

Rick Harrison

02:24 26 Oct 18

Justin throughly explained what had happened to our furnace and some issues what he he recommended that might be a problem in the near future so we could get them corrected now. He also throughly explained the maintenance program your company has that fit our budget nicely.

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Facebook Rating

4.5

Based on 67 reviews

Priority One Heating and Air Conditioning

4.5

Molly Arnold Madden

20:00 11 May 20

Back to 5 stars. Upon reading this complaint about previous workmanship, I was contacted within 24 hours to set up an appointment to fix the problems. The technician named Jim was very nice and very intent on customer satisfaction. He replaced all the loose tape (that I had previously complained about) and put a new overlapping face plate. Very polite and do d a great job. Because company responded so quickly and took care of the issue of the plate and loose duct tape within 5 business days, I will happily give them five stars again and will continue to do business with them. 1 Star today 5/3/2020The tape was coming off of the intake piece on the bottom of my furnace… In 2017 I had priority one come out and clean all of my furnace system including all the ductwork, etc. this is where they put their vacuum systemThey removed and discarded the original piece to the furnace and cut a piece that was far too small and instead of cutting a piece that actually fit (only the top two screws are securing it) they just added more of their stretchy duct tape material. At the time I ask them why aren’t they using aluminum tape and I was told it was industry standard. Standard for it to fail. I would never ever hire this company again simply because of this haphazard and shotty workmanship. 5star in 2013Really great experience. Nick was a knowledgeable technician, found the problem with heat pump straightaway. I had a lot of questions and he answered everyone. Nice personality, good sense of humor, great work ethic. Left everything clean. I highly recommend.

Dana Matthews

19:26 01 Apr 20

helpful, efficient and thurough.

Mary Hamilton

21:41 20 Mar 20

Very knowledgeable & professional technicians. They serviced our ductless heat pump quickly and reviewed what work was performed as well as explained measures we can take to get the best performance from our HVAC unit.

Jon L Wesson

19:52 10 Mar 20

On time, they did great work.

Heron T Navarro

20:34 20 Feb 20

Jim Purcell came out to do some maintenance on my central air system. He was very polite, friendly and good with my rather large dogs. He showed me around at some of his more pressing concerns and gave me a lot of options in terms of repair work that aren’t just replacing the system, which is needed at this point. I appreciated Jim’s attention to detail during my servicing and 100% recommend them for your heating and cooling needs.

Katya Davis

19:35 30 Jan 20

The service men are always polite, explain what they need to do and why, and pick up after themselves.

Renate King

23:20 24 Jan 20

We had such a wonderful experience with Priority One today. Very professional! The electrical contractor they used was Bear Mountain Electric and they were also just as professional! All did a fantastic job! Thank you!!! 😀

Allen Bechtol

22:23 13 Jan 20

Great speed and good service. Technition is professional.

Kathy Fitzgerald Ipock

02:55 11 Jan 20

Like the people they’re prompt and knowledgeable great company

John Neill

01:03 28 Dec 19

The young man who came out to do scheduled maintenance and dryer vent cleaning was very thorough with his work and with answering questions. His assistant also worked steadily. They arrived on time, which I also appreciated. I’ve had a service contract with them for several years now and been very happy with their service.

Donald Harry Phillips

00:09 07 Dec 19

Very efficient, job well done.

Jane Gary

22:29 04 Dec 19

Very nice, polite, thorough service!

Rita Maher Matassa

00:54 04 Dec 19

I have appreciated excellent service from Priority One for many years. My service rep, Jim Purcell has always been professional, personable and efficient and I can always trust his integrity.Supreme service. RMatassa.

Mark Stern

19:16 22 Nov 19

Dillon provided excellent service. He arrived on time and went above and beyond to assure my system was functioning well.

Hank Gaut

00:08 15 Nov 19

Great service people, marketers not so much

Susan Springsteel

22:39 14 Nov 19

Every time they come to service by heat pump they are very professional and they answer your questions if you have any.I would recommend them to anyone who needs their service.

Nancy Bentley Farmer

16:31 09 Nov 19

Thank you so much Priority One. Your technician, Kyler Wallace, was polite, on time and knowledgeable. We will definitely use your company for all our heating and air conditioning needs.

Tressa Miller

14:30 16 Oct 19

Priority one is an amazing company. The technician was knowledgeable, he explained everything he did. He discussed options and assisted me in making an informed decision every step of the way during a repair. Best customer service I have seen in a long time. Thank you!

Magen Beaver

16:19 22 Aug 19

Fast, friendly, knowledge staff!

Aaron Verkler

22:34 12 Aug 19

Priority One did a awesome job installing ductless heat pumps on both sides of my duplex. They where fast and very professional. I would definitely recommend working with them!

Brianna Larsen

21:13 27 Jul 19

Excellent service from my technician, Danny. He is very professional and knowledgeable.

Chris Rowe

21:08 08 Jul 19

Excellent Company, There service is the best I have ever experienced. Highly recommended.

Donald Moninger

00:31 21 Jun 19

The service technician did a thorough job checking and cleaning my heating and a/c and even gave me a couple of pointers on taking care of the system. I was real happy with their service.

Mary Forestieri

08:03 06 Jun 19

Prompt efficient service. Technician was knowledgeable, professional and personable.

Jon Wuorinen

00:04 30 May 19

on time, fast good communication, very helpful

Bobbi Powell

17:25 14 May 19

Their customer service and technicians are great. Always very helpful.

Beth Walsh

00:46 08 May 19

Easy to schedule. On time. Polite. Affordable.

Juanita Thorsted

05:17 30 Apr 19

Always on time very professional and efficient highly recommend them

Bold Jacin

03:08 25 Mar 19

Great service all around! :)

Karen Durbin

18:38 06 Mar 19

Aaron was prompt, polite and very knowledgeable. Our system is clean and ready for another year.

Joe Vincent

21:03 28 Feb 19

Technician was on time, knew what he was doing and got it done. Can’t ask for better.

Diana Lee Defferding

20:25 24 Jan 19

Great fast service.friendly technicians

Kevin Romero

01:11 22 Jan 19

Good service And responsible

David Edwards

20:36 16 Jan 19

The technician did a good job.

Lyle Cottrell

01:04 20 Dec 18

Priority One is amazing!! The installers were courteous and personable. Very knowledgeable. Would highly recommend them..

Sheri Havercroft

19:10 30 Nov 18

Knowledgeable, friendly service. Answered all my questions about future maintenance. Very happy I chose this company.

Ann E. Karas

22:19 08 Nov 18

Awesome technician. Always on time, polite, perform the job efficiently.

Kim Sinacola

01:49 31 Oct 18

They have a great team that worked together to fix a very difficult heat pump issue we had.They came on “off hours” too!We are on the automatic annual maintenance plan with them now. It’s a great service at an affordable price!“An ounce of prevention is worth a pound of cure” !

LeeSa King

20:50 30 Oct 18

Great local people keeping the heat pump ready for Winter and running fine the rest of the time! Eric was fantastic and went through the whole system!

Kaci Smith

23:06 14 Sep 18

The best customer service no matter which employee you talk to. The team worked hard— were kind to my family and animals and made sure we understood how to work our new system before they left. Highly recommended!

Dianne Allen

21:08 13 Aug 18

What a great company. Adam was so courteous and knowledgeable. Thank you

Susan Decell

15:36 07 Jul 18

My unit stopped working on 7/5 and I phoned Priority One on the morning of 7/6. They were very busy because of the 117 degree forecast. They said they would try their hardest to get out the same day. That afternoon Jhonatan came by my condo. I wasn't home because I was at Home Depot buying a portable air conditioning unit.....so ironic. I noticed a message from him when I got back to car. He said he had moved on to another job but would swing back by my place when he finished that job. He showed up as promised, explained everything to me, calmed me down, fixed my unit and away he went on to the next job. I can't say enough about Jhonatan. In spite of the heat and busy schedule, he was wonderful! Priority One is so fortunate to have such an excellent representative for their company! Guess who is going to Home Depot to return a portable air conditioning unit today!

Lorraine Keefer

04:34 27 Mar 18

We've been loyal customers since meeting Mark originally many years ago and have never been disappointed with the service calls. Justin was a very thorough, competent tech and answered all of our questions. We will happily continue working with their company.

Deanna Rombold

17:06 12 Mar 18

The service I received both when calling and as well as technicians coming in to my home. Efficient, polite, all around amazing. I am giving this place referrals with anyone I talk to !!!!! Major props to Robert and Carlos. Extremely polite and hard working men. Wonderful asset to the company.

Susan Kunkle

01:22 25 Feb 18

Courtney Purcell

02:38 23 Feb 18

Judy Kemp

02:03 08 Feb 18

Justin & Bobby came out to do maintenance on my heat pump. Answered all my questions and programmed my thermostat to automatically go from heat to cold, which is a real Plus especially in the summer. I had a new heat pump installed in January 2016 and told them there was low air coming up in one side of the house they didn't do anything. Justin and Bobby got right on it told me what was wrong and how to fix it and we're going to do that but before they left more air was coming out of the one side of the house. Those two guys were on the job and I was the most important thing to them at that time.

Charles Freeman

18:49 10 Jan 18

We have been very pleased with the quality and service provided by Priority One. They’ve been on time and have performed as requested on several different jobs.

Jenna Stark Ory

18:44 22 Dec 17

Excellent work! The guys were friendly and professional and gave me good information considering I just moved into this house and knew little. I highly recommend.

Becky Broeker Uhler

00:16 01 Dec 17

I appreciate everything about this company.... from start to finish, all the Priority One folks I've met or talked with on the phone have been kind, friendly, and helpful - and I LOVE my ductless heat pump! It keeps my house much more comfortable than it was before, and it is definitely saving me money. I highly recommend Priority One!!!

Amy Johansen-Otoupalik

17:16 15 Nov 17

Franklin Farnsworth

21:17 09 Nov 17

We just had scheduled maintenance on our ductless heat pump which coincidentally quit working a couple of days ago. Justin quickly identified, explained and corrected the problem; and cleaned and tuned up all the equipment. We’re always happy with Priority One’s friendly and competent staff. Frank says Priority One is Puggle-approved!! �

Chuck Lorentz

22:10 03 Nov 17

Arrived early and diagnosed problems immediately. I have used them before and they have always been impressive. Great company!

Becky Kahl

23:53 30 Oct 17

Amazing customer service! Great technicians! Matt was extremely helpful with our situation. We are customers for life and highly recommend them!!

Stan Dura

17:28 22 Oct 17

Priority One installed a water heater for us back in 2014. I thought their price was a bit high, but their staff were pleasant and I continued to patron them for various HVAC maintenance needs. Recently our water heater started leaking, and I called in the early morning (Wed.) asking about its warranty and getting a tech to come out. The representative confirmed the date of the purchase and install from their records and said a tech would call me, which didn't happen. I called again at mid-day, but this time a different representative couldn't find any record of the purchase and said she'd look into it and call me back, which didn't happen. I called the next day (Thurs.) and spoke with Janna, who said she'd follow up and figure out what was going on. She called back later saying they were trying to get a tech scheduled late that afternoon. Later she called saying that it looked like the tech may not complete the current job until later, so Janna booked the first appointment the next day for us just to be safe. The next day (Fri.) a tech showed up, confirmed the leak was inside the tank and that the tank was under warranty, but not labor. He advised me to consider turning the hot water off because the tank could crack altogether and that by judging their call-load, he said they could probably replace it Mon or Tuesday of the following week. I contact the service manager, John, asking if this could be escalated, because if a tech had made it out Wed. or Thursday, we might not have needed to wait until the following week, and that I had 2 kids with soccer practice and games this weekend, so we needed hot water. John was fantastic in my opinion; He was honest saying that they were short staffed and stretched thin, but acknowledged this was important. He didn't promise anything except that he'd get with the staff, figure out what the manufacturer needs regarding exchanging it, etc. and come up with a plan of action. He called back a short while later and indicated they'd have someone come and collect the tank that day and replace it in the morning. I indicated that was fine.However, I don't think John was satisfied with that. John continued to try and figure out a better solution and arranged for a tech to come in on their day off just to help exchange the old unit and install the new one. So instead of waiting until the next day, they actually got it installed the same day. On top of that, I believe they were a little generous regarding the labor they charged. When everything was done, John asked me to walk through my experience from the beginning so he could identify training opportunities to improve the experience for other customers.I was a little frustrated the first couple of days regarding no call backs, not being able to find records, etc. I was ready to contact a competitor who'd been recommended to me. But John's response was top notch and has earned my continued loyalty. I highly recommend others try Priority One out.

Steve Barnett

22:50 30 Aug 17

Just had a new ductless heat pump installed. Rudy and Zach did a terrific job! Careful and clean. Thank you!

Scott McGilvery

06:14 05 Feb 17

Great people, great service! Can't recommend them enough!

Robert Jacobson

15:42 29 Nov 15

Just had a heat pump installed a month ago It's 20* outside. No heat strips running. 73* inside. Very happy with mark and the entire crew. Robert and Lisa Jacobson.

Mike Schlosser

02:07 04 Aug 15

Thank you Priority One Heating and Air Conditioning for saving us from this miserable heat and humidity. We came home from vacation to be treated to a dead AC unit. They were here within 30 minutes and we are up and running again!

Linda Anderson Bates

03:16 15 Jul 15

Our heat pump outside unit got backed into (not by me). When I called Priority One they scheduled an inspection the same day. Another company told me they could check it at the end of July!!! Within 2 weeks we have a new unit. Everyone we worked with was amazing. Can't say enough good things about this company. Thank you!!!

Ali Gehlhaar

20:24 04 Jul 15

Thank you very much !!! We will be calling them again and referring them !

Michelle Jackson

19:52 03 Jul 15

THANK YOU SO MUCH!! WE ARE MUCH COOLER NOW!!One time, affordable, information ! all in all a great company!

Jeff Childers

22:21 27 Jun 15

Great communication, Fast and Friendly service!

Jeremy Moody

06:38 12 Feb 15

Nancy Garrett-Noonan

21:34 24 Jan 15

We've been loyal customers ever since our old heat pump started failing and Mark came out on a very cold Sunday morning to get it going for us. We've since replaced it with a new system that works great and pay just $15 a month for regular maintenance visits, which seems very reasonable. We've had a number of different techs through the years and some are better than others.

Don Johnson

17:03 23 Dec 14

Mark is extremely smart guy and always willing to help.

Charles Osgood

18:38 16 Oct 13

Erin Osgood

00:42 16 Aug 13

Judy Chittim

02:46 03 Aug 13

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