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Google Rating

4.8

Based on 630 reviews

Priority One Heating & Air Conditioning

4.8

Christopher Steele

00:10 28 Nov 20

Diane Mahoney

16:16 27 Nov 20

Brian Dorsey

05:13 26 Nov 20

linda rockey

04:14 26 Nov 20

Good service from knowledgable technicians

JANET SULLIVAN

21:44 25 Nov 20

It is always a pleasure to have one of the guys from Priority One come to do maintenance on my furnace. Kyler did a great job & is always professional. They installed this furnace 5 years ago & they come every year to check on it to make sure that it is in working order. It’s a great company & you can always count on them to do great work!

Bruce MacLeod

21:41 25 Nov 20

Larry Koenigsberg

17:55 25 Nov 20

Chad was a pleasure to work with. Knowledgeable and congenial.

Chris Mead

23:23 24 Nov 20

Jeff Sheidow

19:35 24 Nov 20

We have had Priority One Heating & Air to the house to service our older boiler. They know how to service and fix issues with it. They are happy to explain the problems that they repair and are not pushy to have new systems installed. We will continue to use Priority One and are happy to recommend them to others.

Jo Brookey

21:23 23 Nov 20

Service tech Kaden friendly, prompt, efficient and informative. I was very pleased , also he was very respectful wearing a mask and keeping social distancing standards.

Janet Donovan

06:05 22 Nov 20

Kyle Campbell

18:45 20 Nov 20

Kim Bomark

18:31 20 Nov 20

Se Lu

15:28 20 Nov 20

Tech and management staff very professional

Mark Gipson

01:39 20 Nov 20

Jack Snyder

00:41 20 Nov 20

Excellent service. Very professional and courteous did a great job on install and clean up.

Naomi Wen

23:36 17 Nov 20

Service could not have been better.

Joy Hickman

03:51 17 Nov 20

Neil Baird

00:51 17 Nov 20

great jobtech was friendly and knowledgeable

Pat Luther

00:23 14 Nov 20

Quick, professional, and friendly. Explained what was done and why, and answered my questions on AC system, which was not part of the service call.

Liz Bernard

20:38 13 Nov 20

Excellent service, knowledgeable about questions asked, very clean and professional.

Amy Riepma-Ponciano

19:45 13 Nov 20

Our Priority One technician was on time, super friendly (even with our barking dog!), and got the work done quickly. I am always very happy with both the work done and the technicians that have come out.

johanna mather

01:34 13 Nov 20

Great service.

Kenneth Ockfen

01:03 13 Nov 20

Technician was on time, courteous, kept work area clean, and was informative. Technicians with this company are always a pleasure to work with.

Tana Farnsworth

23:42 12 Nov 20

barbara mcgee

20:00 12 Nov 20

Very good job . personality was great. The job was done very quickly. Thank you so much

Kelly Thomas

19:54 12 Nov 20

Very professional and timely work! Super kind technician!

Susanna Schaenzer

00:39 12 Nov 20

Quickly installed a nice ductless system. Enjoying the quiet efficiency

Maggie Van Camp

19:13 11 Nov 20

Patty Serralde

23:33 10 Nov 20

Megan Reynolds

20:26 10 Nov 20

Derek Reese

17:59 07 Nov 20

Very professional and excellent service for the price would definitely recommend 👍

Janice. Heisler

15:40 07 Nov 20

Eric Bristow

23:22 06 Nov 20

Yola Stow

17:22 06 Nov 20

Appreciate they always answer phones, not message machine. Friendly, professional staff. Very good communication throughout. Robert, the Technician was very patient, knowledgeable and explained everything in detail and terminology I could understand. Highly recommend.

Kathleen Harrison

23:34 04 Nov 20

Xxxc

Banjo Bandolas

23:02 04 Nov 20

Tech was efficient and pleasant. I appreciated that he cleaned up well after himself and wore booties (and a mask of course)

Zak Nussbaum

17:48 04 Nov 20

Dawn and Troy cypress Broadnax

00:27 04 Nov 20

Nice guy. Nice discount. Quick and painless

Gayle Barnes

22:38 03 Nov 20

Don Mccolligan

17:03 03 Nov 20

Mishelle Moffett

03:15 03 Nov 20

These gentlemen were very professional and conscientious about being clean and as quiet asPossible. High quality workmanship. Thank you Paul Phillip and Partner.

Laura Kellenbarger

21:42 02 Nov 20

Very prompt and patient with questions-new move into a unit with a ductless system. Some previous information regarding concerns about functioning of this system and myself as new owner unable to troubleshoot it. Very helpful, thorough answering questions, providing educational input and testing functionality of this system.

Garry Kunkel

18:35 02 Nov 20

Jake was on time, practiced all Covid safety recommendations, was courteous, and did our twice annual heating and cooling maintenance work.

David Beaver

20:24 31 Oct 20

Yearly service check was done today. The technician was very professional and very friendly.

Ruben Mendoza

19:12 31 Oct 20

Response time was excellent, we had a rush job and they definitely delivered! Our Technician was on-time, gave brief, thorough & informative instructions on the maintenance being done on our system. Highly recommended! 👍🏼

Shawna Bush-Nankin

20:06 30 Oct 20

Debbi Cassidy

19:00 30 Oct 20

The technician,Jake, was friendly,polite and knowledgeable. He explained the issues and recommended solutions.

Joanna Wallace

17:18 30 Oct 20

They were very flexible with scheduling. The tech was early on the day of the appointment and the service was completed efficiently. They were able to fix our incorrectly wired thermostat. A good first experience.

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Facebook Rating

4.5

Based on 51 reviews

Priority One Heating and Air Conditioning

4.5

Melissa Marie Morrow

18:37 22 Jun 20

The person who showed up went out of their way to help me find and correct the issues at hand, they were on time, fair with pricing and very polite and personable.

Molly Arnold Madden

20:00 11 May 20

Back to 5 stars.
Upon reading this complaint about previous workmanship, I was contacted within 24 hours to set up an appointment to fix the problems. The technician named Jim was very nice and very intent on customer satisfaction. He replaced all the loose tape (that I had previously complained about) and put a new overlapping face plate. Very polite and do d a great job.
Because company responded so quickly and took care of the issue of the plate and loose duct tape within 5 business days, I will happily give them five stars again and will continue to do business with them.

1 Star today 5/3/2020
The tape was coming off of the intake piece on the bottom of my furnace… In 2017
I had priority one come out and clean all of my furnace system including all the ductwork, etc. this is where they put their vacuum system
They removed and discarded the original piece to the furnace and cut a piece that was far too small and instead of cutting a piece that actually fit (only the top two screws are securing it) they just added more of their stretchy duct tape material.
At the time I ask them why aren’t they using aluminum tape and I was told it was industry standard. Standard for it to fail.
I would never ever hire this company again simply because of this haphazard and shotty workmanship.

5star in 2013
Really great experience.
Nick was a knowledgeable technician, found the problem with heat pump straightaway. I had a lot of questions and he answered everyone. Nice personality, good sense of humor, great work ethic. Left everything clean. I highly recommend.

Dana Matthews

19:26 01 Apr 20

helpful, efficient and thurough.

Mary Hamilton

21:41 20 Mar 20

Very knowledgeable & professional technicians. They serviced our ductless heat pump quickly and reviewed what work was performed as well as explained measures we can take to get the best performance from our HVAC unit.

Jon L Wesson

19:52 10 Mar 20

On time, they did great work.

Heron T Navarro

20:34 20 Feb 20

Jim Purcell came out to do some maintenance on my central air system. He was very polite, friendly and good with my rather large dogs. He showed me around at some of his more pressing concerns and gave me a lot of options in terms of repair work that aren’t just replacing the system, which is needed at this point. I appreciated Jim’s attention to detail during my servicing and 100% recommend them for your heating and cooling needs.

Katya Davis

19:35 30 Jan 20

The service men are always polite, explain what they need to do and why, and pick up after themselves.

Renate King

23:20 24 Jan 20

We had such a wonderful experience with Priority One today. Very professional! The electrical contractor they used was Bear Mountain Electric and they were also just as professional! All did a fantastic job! Thank you!!! 😀

Allen Bechtol

22:23 13 Jan 20

Great speed and good service. Technition is professional.

Kathy Fitzgerald Ipock

02:55 11 Jan 20

Like the people they’re prompt and knowledgeable great company

John Neill

01:03 28 Dec 19

The young man who came out to do scheduled maintenance and dryer vent cleaning was very thorough with his work and with answering questions. His assistant also worked steadily. They arrived on time, which I also appreciated. I’ve had a service contract with them for several years now and been very happy with their service.

Donald Harry Phillips

00:09 07 Dec 19

Very efficient, job well done.

Jane Gary

22:29 04 Dec 19

Very nice, polite, thorough service!

Rita Maher Matassa

00:54 04 Dec 19

I have appreciated excellent service from Priority One for many years. My service rep, Jim Purcell has always been professional, personable and efficient and I can always trust his integrity.
Supreme service. RMatassa.

Mark Stern

19:16 22 Nov 19

Dillon provided excellent service. He arrived on time and went above and beyond to assure my system was functioning well.

Hank Gaut

00:08 15 Nov 19

Great service people, marketers not so much

Susan Springsteel

22:39 14 Nov 19

Every time they come to service by heat pump they are very professional and they answer your questions if you have any.I would recommend them to anyone who needs their service.

Nancy Bentley Farmer

16:31 09 Nov 19

Thank you so much Priority One. Your technician, Kyler Wallace, was polite, on time and knowledgeable. We will definitely use your company for all our heating and air conditioning needs.

Tressa Miller

14:30 16 Oct 19

Priority one is an amazing company. The technician was knowledgeable, he explained everything he did. He discussed options and assisted me in making an informed decision every step of the way during a repair. Best customer service I have seen in a long time. Thank you!

Magen Beaver

16:19 22 Aug 19

Fast, friendly, knowledge staff!

Aaron Verkler

22:34 12 Aug 19

Priority One did a awesome job installing ductless heat pumps on both sides of my duplex. They where fast and very professional. I would definitely recommend working with them!

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