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Google Rating

4.8

Based on 513 reviews

Priority One Heating & Air Conditioning

4.8

Lynda Jessup

20:32 05 Aug 20

Very professional and virus safe and friendly.

sherri Wyatt

04:02 30 Jul 20

Just got our ductless system cleaned for the year. Tyler was in and out and did a great job. We love Priority One and have recommended them to several of our friends.

Hung Tran

21:14 29 Jul 20

Gordon Birch

02:33 24 Jul 20

This company has always been professional and courteous, knowledgeable about what they do.

Larry OLSON

01:05 24 Jul 20

Florence Sgro

19:40 22 Jul 20

I had a very good experience with a Priority One. From the initial appointment and evaluation, I was impressed with the knowledge about their product. The technicians were very easy to work with and extremely polite and professional. They are great to work with!

Suzanne Snyder

20:06 13 Jul 20

Service was above and beyond.

Dan Rathsack

00:47 10 Jul 20

Christopher Hayes

15:11 02 Jul 20

Very knowledgeable team, they worked till the job was done and spent an extra 20 or so minutes doing a walk around and training with the lady and I. Very happy with my purchase and the team I chose: Priority 1

Amy Ballard Rich

23:46 30 Jun 20

I was impressed by how respectful the technician was, today. I have a hereditary immune and lung disease, so needed him to wear a mask and stay 6 ft away, during this pandemic. He did that with no minimizing attitude, which was a refreshing change from what I have experienced in Eugene lately.

Karla Carr

07:22 27 Jun 20

Priority One service techs were professional and considerate. We're very pleased with the results of their work.

Amanda Walley

23:25 26 Jun 20

The installers were on time, efficient, very polite and friendly, and very professional. They did a great job, they cleaned up after themselves, and explained things in a way we could understand. A great experience overall!

Laura Loza

04:20 20 Jun 20

Kim Dewey

18:16 16 Jun 20

Our AC unit stopped working. My husband and I were afraid it was going to be very expensive to fix. Jim came to the house and was very professional and very knowledgeable. Turned out it was an inexpensive repair. Jim informed us of a program they have that can save us a lot of money in the event a big repair comes up. Really appreciated that! Sorry my husband had 1000 questions 😊

Jennifer Clark

21:34 04 Jun 20

Chris Cummings

16:44 26 May 20

Excellent service from the technician. Called before he arrived and on time.

rebecca salgado

21:02 20 May 20

Marilee Hendrickson

22:45 19 May 20

We recently had a second ductless heat pump installed by Priority One. The experience was nothing aside from outstanding. We had been given a quote almost a year prior they honored, the sales person was not pushy but informative and understanding, the receptionist was kind and helpful and the installation crew kept the process simple, quick and clean. The price was very competitive as well. Previously, we had used Associated Air for our first heat pump. Since this was our first ductless we had no idea what to expect so the hoses/wires that were left mounted to the outside of our home we thought was typical. Priority One informed us that is the lazy approach and you should never have this eye sore on your home. When Priority One installed our second ductless they made sure it was clean all the hoses,etc were fed under our home. We would completely recommend Priority One.

Sherry Colter

21:12 18 May 20

Would highly recommend.

Liz Bernard

20:42 18 May 20

Naomi Wen

23:50 15 May 20

Service could not have been better.

Evyan Stuart

19:49 15 May 20

I am always satisfied with Priority One’s service. When I had my ductless system installed and two years of annual service, they’ve always sent out professional, responsive and polite techs. Techs are on time or early every time and go out of their way to answer homeowner questions or share advice that is helpful in system upkeep or operation. Kyler serviced our ductless today and he was great!Thank you!

Shirley Davidson

19:25 15 May 20

all o the above were excellent for our Priority One service today.Chad was polite, explained well and helpfulOur 3rd experience with Priority One and we will have no hesitation with making Priority One our "go to" HVAC service

Cory Edwards

19:07 15 May 20

Brad Crocker

05:01 15 May 20

Akers Girlpower

18:01 14 May 20

Kennedy Fung

01:12 14 May 20

Our technician was safe, clean, and respectful throughout the service. I highly recommend their maintenance plan.

Mark Denner

16:55 13 May 20

Paul Webster

20:34 12 May 20

I utilized Priority One at my former home and was so impressed that I chose to have them install a system at my new home as well. This is a professional organization with friendly, efficient employees leaving you with a feeling that you are doing business with a company that you can trust! I recommend them every chance I get.

Nathaniel Jansson

03:35 09 May 20

Priority one handled the replacement of my heat pump and all other parts quickly and with a great professionalism. I truly feel that they care about their customers.

Bobbie DiDomenico

19:06 08 May 20

On time, friendly service from everyone. They were fast and efficient and let me know what the issues were with my hvac system as well as any potential issues. Great prices as well.

Jennifer Harris

16:23 08 May 20

Great service. Timely. Answered all my questions.

Jeremy A.

21:31 07 May 20

Marilyn Miller

18:50 07 May 20

Susan Pedrick

18:02 07 May 20

Miranda Stroh

14:22 07 May 20

David Nestor

02:48 07 May 20

Mike Scarberry

07:49 05 May 20

Everything went fine.

Doris Danelski

01:43 30 Apr 20

Good feeling to know that the A/C system is prepped for summer and we will be comfortable and secure. Thanks Jim, glad you came today to check out the Heat Pump and Furnace.

Kim Elliott

18:54 29 Apr 20

Nathan damm

16:50 29 Apr 20

Scott Lamb

23:24 28 Apr 20

Jason Kocian

20:47 24 Apr 20

I’ve tried every HVAC company in the Eugene area. These guys are the the best. Customer service, responsiveness, knowledge and courtesy of technicians, after hours help, fair & straightforward pricing, they lead the pack in all these categories.

Rick Harrison

21:08 23 Apr 20

Justin throughly explained what had happened to our furnace and some issues what he he recommended that might be a problem in the near future so we could get them corrected now. He also throughly explained the maintenance program your company has that fit our budget nicely.

Megan Waltman

21:30 22 Apr 20

Barbara Davis

00:20 22 Apr 20

Richard Reynolds

20:17 21 Apr 20

Great work - prompt - cleaned up afterwards - could not happier with job they did installing a new AC unit -

Bobbi Powell

22:46 16 Apr 20

John Hamburg

19:45 16 Apr 20

Jim Lindekugel

17:16 16 Apr 20

Eric was informative and patiently answered all my questions. He represented your company with pride and sincerity. Thanks for the service!Jim

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Facebook Rating

4.5

Based on 51 reviews

Priority One Heating and Air Conditioning

4.5

Melissa Marie Morrow

18:37 22 Jun 20

The person who showed up went out of their way to help me find and correct the issues at hand, they were on time, fair with pricing and very polite and personable.

Molly Arnold Madden

20:00 11 May 20

Back to 5 stars.
Upon reading this complaint about previous workmanship, I was contacted within 24 hours to set up an appointment to fix the problems. The technician named Jim was very nice and very intent on customer satisfaction. He replaced all the loose tape (that I had previously complained about) and put a new overlapping face plate. Very polite and do d a great job.
Because company responded so quickly and took care of the issue of the plate and loose duct tape within 5 business days, I will happily give them five stars again and will continue to do business with them.

1 Star today 5/3/2020
The tape was coming off of the intake piece on the bottom of my furnace… In 2017
I had priority one come out and clean all of my furnace system including all the ductwork, etc. this is where they put their vacuum system
They removed and discarded the original piece to the furnace and cut a piece that was far too small and instead of cutting a piece that actually fit (only the top two screws are securing it) they just added more of their stretchy duct tape material.
At the time I ask them why aren’t they using aluminum tape and I was told it was industry standard. Standard for it to fail.
I would never ever hire this company again simply because of this haphazard and shotty workmanship.

5star in 2013
Really great experience.
Nick was a knowledgeable technician, found the problem with heat pump straightaway. I had a lot of questions and he answered everyone. Nice personality, good sense of humor, great work ethic. Left everything clean. I highly recommend.

Dana Matthews

19:26 01 Apr 20

helpful, efficient and thurough.

Mary Hamilton

21:41 20 Mar 20

Very knowledgeable & professional technicians. They serviced our ductless heat pump quickly and reviewed what work was performed as well as explained measures we can take to get the best performance from our HVAC unit.

Jon L Wesson

19:52 10 Mar 20

On time, they did great work.

Heron T Navarro

20:34 20 Feb 20

Jim Purcell came out to do some maintenance on my central air system. He was very polite, friendly and good with my rather large dogs. He showed me around at some of his more pressing concerns and gave me a lot of options in terms of repair work that aren’t just replacing the system, which is needed at this point. I appreciated Jim’s attention to detail during my servicing and 100% recommend them for your heating and cooling needs.

Katya Davis

19:35 30 Jan 20

The service men are always polite, explain what they need to do and why, and pick up after themselves.

Renate King

23:20 24 Jan 20

We had such a wonderful experience with Priority One today. Very professional! The electrical contractor they used was Bear Mountain Electric and they were also just as professional! All did a fantastic job! Thank you!!! 😀

Allen Bechtol

22:23 13 Jan 20

Great speed and good service. Technition is professional.

Kathy Fitzgerald Ipock

02:55 11 Jan 20

Like the people they’re prompt and knowledgeable great company

John Neill

01:03 28 Dec 19

The young man who came out to do scheduled maintenance and dryer vent cleaning was very thorough with his work and with answering questions. His assistant also worked steadily. They arrived on time, which I also appreciated. I’ve had a service contract with them for several years now and been very happy with their service.

Donald Harry Phillips

00:09 07 Dec 19

Very efficient, job well done.

Jane Gary

22:29 04 Dec 19

Very nice, polite, thorough service!

Rita Maher Matassa

00:54 04 Dec 19

I have appreciated excellent service from Priority One for many years. My service rep, Jim Purcell has always been professional, personable and efficient and I can always trust his integrity.
Supreme service. RMatassa.

Mark Stern

19:16 22 Nov 19

Dillon provided excellent service. He arrived on time and went above and beyond to assure my system was functioning well.

Hank Gaut

00:08 15 Nov 19

Great service people, marketers not so much

Susan Springsteel

22:39 14 Nov 19

Every time they come to service by heat pump they are very professional and they answer your questions if you have any.I would recommend them to anyone who needs their service.

Nancy Bentley Farmer

16:31 09 Nov 19

Thank you so much Priority One. Your technician, Kyler Wallace, was polite, on time and knowledgeable. We will definitely use your company for all our heating and air conditioning needs.

Tressa Miller

14:30 16 Oct 19

Priority one is an amazing company. The technician was knowledgeable, he explained everything he did. He discussed options and assisted me in making an informed decision every step of the way during a repair. Best customer service I have seen in a long time. Thank you!

Magen Beaver

16:19 22 Aug 19

Fast, friendly, knowledge staff!

Aaron Verkler

22:34 12 Aug 19

Priority One did a awesome job installing ductless heat pumps on both sides of my duplex. They where fast and very professional. I would definitely recommend working with them!

Brianna Larsen

21:13 27 Jul 19

Excellent service from my technician, Danny. He is very professional and knowledgeable.

Chris Rowe

21:08 08 Jul 19

Excellent Company, There service is the best I have ever experienced. Highly recommended.

Donald Moninger

00:31 21 Jun 19

The service technician did a thorough job checking and cleaning my heating and a/c and even gave me a couple of pointers on taking care of the system. I was real happy with their service.

Mary Forestieri

08:03 06 Jun 19

Prompt efficient service. Technician was knowledgeable, professional and personable.

Jon Wuorinen

00:04 30 May 19

on time, fast good communication, very helpful

Bobbi Powell

17:25 14 May 19

Their customer service and technicians are great. Always very helpful.

Beth Walsh

00:46 08 May 19

Easy to schedule. On time. Polite. Affordable.

Juanita Thorsted

05:17 30 Apr 19

Always on time very professional and efficient highly recommend them

Bold Jacin

03:08 25 Mar 19

Great service all around! :)

Karen Durbin

18:38 06 Mar 19

Aaron was prompt, polite and very knowledgeable. Our system is clean and ready for another year.

Joe Vincent

21:03 28 Feb 19

Technician was on time, knew what he was doing and got it done. Can’t ask for better.

Diana Lee Defferding

20:25 24 Jan 19

Great fast service.friendly technicians

Kevin Romero

01:11 22 Jan 19

Good service
And responsible

David Edwards

20:36 16 Jan 19

The technician did a good job.

Lyle Cottrell

01:04 20 Dec 18

Priority One is amazing!! The installers were courteous and personable. Very knowledgeable. Would highly recommend them..

Sheri Havercroft

19:10 30 Nov 18

Knowledgeable, friendly service. Answered all my questions about future maintenance. Very happy I chose this company.

Ann E. Karas

22:19 08 Nov 18

Awesome technician. Always on time, polite, perform the job efficiently.

LeeSa King

20:50 30 Oct 18

Great local people keeping the heat pump ready for Winter and running fine the rest of the time! Eric was fantastic and went through the whole system!

Kaci Smith

23:06 14 Sep 18

The best customer service no matter which employee you talk to. The team worked hard— were kind to my family and animals and made sure we understood how to work our new system before they left. Highly recommended!

Dianne Allen

21:08 13 Aug 18

What a great company. Adam was so courteous and knowledgeable. Thank you

Susan Decell

15:36 07 Jul 18

My unit stopped working on 7/5 and I phoned Priority One on the morning of 7/6. They were very busy because of the 117 degree forecast. They said they would try their hardest to get out the same day. That afternoon Jhonatan came by my condo. I wasn't home because I was at Home Depot buying a portable air conditioning unit.....so ironic. I noticed a message from him when I got back to car. He said he had moved on to another job but would swing back by my place when he finished that job. He showed up as promised, explained everything to me, calmed me down, fixed my unit and away he went on to the next job. I can't say enough about Jhonatan. In spite of the heat and busy schedule, he was wonderful! Priority One is so fortunate to have such an excellent representative for their company! Guess who is going to Home Depot to return a portable air conditioning unit today!

Lorraine Keefer

04:34 27 Mar 18

We've been loyal customers since meeting Mark originally many years ago and have never been disappointed with the service calls. Justin was a very thorough, competent tech and answered all of our questions. We will happily continue working with their company.

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