Thank you for your helpful servicing of my heat pumps. Jim answered my questions and advised me on how to best maintain our equipment. I appreciate his carefulness and consideration. He also pointed out a dryer vent issue and took care of it. It is a relief to know I am ready for winter!
19:56 12 Nov 19
Priorty One is simply the best. Their customer service and techs are efficient, friendly and know thier craft. 5 Plus Stars!!!
17:25 07 Nov 19
21:53 06 Nov 19
Extremely fast, efficient bid process and follow up for installation.
20:28 05 Nov 19
02:00 05 Nov 19
The technician was very nice and thorough. He fully explained his findings at the end of the visit. I would recommend other people use this company for their heat pump service.
00:32 05 Nov 19
Dillon was knowledgeable, professional, kind, courteous, trustworthy, and thorough repair and tune up on our heating and AC units. He made sure I understood what needed to be done, what was done, and how to best maintain our system!Also, the office staff have been wonderful to work with. We have used them twice on our house and I won't choose any other company or service tech in the future.
18:59 04 Nov 19
Tech arrived on time, did a thorough review of my HVAC unit, showed me issues, and answered all my questions in a competent, thoughtful manner. I couldn’t ask for more. I will use them again and gladly recommend them to others
05:18 01 Nov 19
Prompt, professional service. Thanks Chad.
22:55 31 Oct 19
08:20 29 Oct 19
Very good company.
00:04 29 Oct 19
We were very pleased with the service we received from our technician.
22:16 24 Oct 19
I had my furnace's "winter check" by Priority One this year and I couldn't have asked for a more professional visit. They checked out my furnace, let me know of a few things to keep an eye on (with no pressure to "fix-it-now") and left the area spotless. If you haven't had your yearly check up on your heating/ac, your should give them a call!
00:57 24 Oct 19
Explained things well. Thorough maintenance inspection and cleaning completed. Satisfied customer
23:42 23 Oct 19
Dillon was informative and patiently answered all my questions. He represented your company with pride and sincerity. Thanks for the service!Jim
23:29 23 Oct 19
Very professional and responsive. I had a lot of questions about the process and they answered them all. Flexible, allowing adding in of a particular cleaning agent I wanted to the process. Would recommend their service.
19:23 22 Oct 19
On time Courteous and clean
19:07 22 Oct 19
Super professional and very knowledgeable. They did a great job and explained the issues my furnace is having and gave me options and information to think over. I highly recommend.
18:02 21 Oct 19
Absolutey top Quality service!!! They are are always on time always take their time to explain things and Always friendly service!!!!!!!!
15:08 21 Oct 19
The service guy, Dylan, was thorough and professional in analyzing the problem (bad compressor) and completing the requisite repairs. The pricing was reasonable and, in fact, came in at below the quoted price. Scheduling with the office was a breeze and I'm delighted with the outcome!
21:58 20 Oct 19
Knowledgeable, transparent workmanship with exceptional value.
23:13 18 Oct 19
Today we had our annual maintenance and review of our ductless heating system (two units in different parts of our home.)We were delighted to have "Chad" with Priority One Corporation here for the task. This young man was punctual, professional, and friendly in greetings and manner. And he was through and courteous throughout the entire visit.We signed up for the annual club to be sure to have Prioity One back next year.
21:23 18 Oct 19
I really like using Priority One for my AC/Heat service. They are always professional, perceptive, and willing to show you their work! I am also grateful for their text capabilities, it helps when I'm at work or busy with life. I started using them when I first moved to Eugene a year ago and plan to continue!
02:20 18 Oct 19
23:19 17 Oct 19
Yearly service check was done today. The technician was very professional and very friendly.
20:05 17 Oct 19
Efficient service visit. Technician was friendly and skilled. Very satisfied with Priority One.
19:23 17 Oct 19
Mary Beth Crawford
00:15 17 Oct 19
Chad was polite, honest, very informative and explained everything in a very professional manner. I’d welcome him back the next time
18:16 16 Oct 19
Lester Warner Warner
01:53 15 Oct 19
Wow! what a crew,they did a very clean job and very professional. Two other business's were not chosen because one spent time going through every thing, and left saying we would hear from him shortly,well he disappeared and one month has gone by no phone calls nothing I wonder if his business knows that they paid him for nothing.The other came and said he would call us, well the same thing was done. I called Priority One and they were right on it every thing was done and they just left with our cash.
18:38 14 Oct 19
Technician ( Jim) was very professional, thorough, efficient and very friendly . He found and corrected our problem very quickly. And best of all, since we are on their regularly service plan, their was no charge for his services. I highly recommend Priority One!!
17:37 12 Oct 19
16:08 12 Oct 19
Priority One has been our heating/ac professionals for years and we have always had GREAT service and reasonable prices! I recommend them to everyone! Great locally owned business!!
20:26 11 Oct 19
The young man named Adam came to help me with my ductless heating pump I was very impressed with him. He was very patient with me when I didn't understand something, he did take extra time to explain things to me, with patients respect and dignity. This experience should be the definition of customer service in Wikipedia
18:39 11 Oct 19
17:30 11 Oct 19
Great service, knowledgeable people!
00:57 11 Oct 19
Danny was knowledgeable, friendly and willing to answer questions during the service visit. Thank you!
01:37 08 Oct 19
Adam was incredibly knowledgeable and efficient. I really appreciate his professionalism and expertise and feel confident in the work provided. Priority One is consistent with their appointment times and follow up with regards to my system maintenance.
21:49 07 Oct 19
02:26 07 Oct 19
Dillon was very engaged and conscientious. He took the time to really explain scenarios when it comes to heating. I would welcome him back. He eas very thorough.Thank you.
19:07 02 Oct 19
I think a huge part of my experience is due to the amazing service technician, Dylan. Not only is he incredibly detail oriented, but he communicates extremely well and inspires confidence. Every experience I have had has been top notch and I have recommended him (and therefore Priority One) without hesitation numerous times.
L & J
04:21 01 Oct 19
excellent service. very knowledgable techs.
23:37 30 Sep 19
Very helpful and thorough.
22:59 30 Sep 19
They responded super fast to our lack of heat situation and Jay was very thorough and courteous. Great job!!
18:02 30 Sep 19
Thorough and efficient diagnostic and service. Used them for years. Love the easy payment plan.
00:49 28 Sep 19
Everything was fast, efficient and professional. The installers were courteous and knowledgeable. Everything looks great and we love how quickly the install was accomplished.
23:58 27 Sep 19
21:42 27 Sep 19
13:11 27 Sep 19
19:25 26 Sep 19
18:00 26 Sep 19
The technician was Nick. He was pleasant and friendly. He checked out my system and explained what was needed when finished. Then made the changes that were required.
22:31 25 Sep 19
00:05 25 Sep 19
Great service , Chad was great
19:40 24 Sep 19
As always, Priority One is excellent with being on time, quick service and peace of mind.
17:32 24 Sep 19
22:05 23 Sep 19
00:07 21 Sep 19
Dillon was very thorough and professional. I felt confident with the service I received.
17:36 20 Sep 19
14:34 18 Sep 19
Danny was extremely helpful, informative, thorough, and friendly!!
23:42 17 Sep 19
Thus far, we've had an easy and quick installation. The house is heating up as I type.
01:27 13 Sep 19
Very prompt and efficient.
23:11 12 Sep 19
Excellent technicians! Hardworking, kind, respectful, and good communication as to what they were installing. We believe the people at Priority One have integrity and we can trust them! Highly recommend!
19:34 12 Sep 19
I really appreciate the care and ability that they have.
22:38 10 Sep 19
Friendly, honest service. If they can save you money they let you know.
21:24 09 Sep 19
Chad was excellent. He was thorough and professional. I would like to request him for all future contacts. Doug Wilson
19:50 09 Sep 19
00:54 07 Sep 19
19:59 05 Sep 19
The service man was very thorough and quite nice. When I made the appointment I requested a filter to fit my furnace. He was not informed of that and he did not have a filter on his truck. I had to run over to bi Mart and purchase one.
19:35 30 Aug 19
Great response time. Timely diagnosis of the problem. Quickly repaired and given additional advice on having box with processor repaired through home warranty company.
00:29 30 Aug 19
The maintenance was with a very efficient and knowledgeable young man, who answered my questions and made sure I understood all that he did. Very efficient as all of them have been in the past. Friendly and professional. Thank you.
00:27 29 Aug 19
Friendly Service, fixed the problem with one visit.
19:20 28 Aug 19
I was pleasantly surprised to get a same day same day appointment before noon and the tech showed up on time and was very professional. I had a good idea what the problem was and told him what the symptoms were. He checked and I was correct. The fan capacitor was dead. When he confirmed the problem he said it will be $160 ish. I said go ahead and get me up and running. He finished the repair and checked the ambient temperature swing and my system was good to go. He went to the van to do the paperwork and when he came back he says that will be $240. I should have asked him why the $80. Increase for the job he quoted me $160. but I didn’t say anything. I feel I was mislead and/or lied to. I asked him what the part cost so I would have known the labor charge and he said I’m not sure, it’s all flat rate. Flat rate tell you how long it should take you to fix the particular problem and then you add for parts. He side stepped the question thinking I was naive which he knew I was a RV Tech for many years and know how flat rate works. Very disappointed knowing I need to find another HVAC company to work on my system when the need arises.
Lara Mac Connell
04:13 28 Aug 19
17:12 27 Aug 19
20:30 23 Aug 19
Very easy to deal with when we had a blown fuse on unit. Technician helpful in answering questions and very professional and pleasant to deal with.
02:43 23 Aug 19
They're always on time, professional, and never try to upsell. They offer service options, give a sense of why they're important, and then leave it to you to decide and schedule (or not). Will be a longtime customer.
21:21 21 Aug 19
Chad was fantastic!
20:02 21 Aug 19
18:34 20 Aug 19
23:35 16 Aug 19
Technician was polite and respectful. He answered any questions I had.
22:30 16 Aug 19
Priority one all the way from the office to the Tech that came to my house treated us with nothing but kindness and respect fixed my problem and will always use priority if now on
00:54 16 Aug 19
Called Priority One for a yearly check up on a Monday, got an appointment for Wednesday! So great to not have to wait forever!Kyler showed up on time and was friendly and professional! Would absolutely recommend.
21:37 14 Aug 19
Technician diagnosed our issue and gave multiple suggestions to ensure our A/C system were operating at it best potential. Priority One has always been responsive and efficient in servicing our heating and cooling systems for years. They have my endorsement as a business you can depend on.
18:10 14 Aug 19
Kyler is a great technician! I appreciate good customer service. Would definitely recommend them for servicing your heating or cooling system.
19:48 13 Aug 19
22:36 12 Aug 19
22:27 12 Aug 19
The process took a little longer because they didn't have the correct supplies they needed. The did a good job. I use this company because I didn't know who else to call. They were expensive.
18:59 12 Aug 19
My Central A/C went out in August, ugh! Priority One came out to me at the earliest appointment time they had, thankfully same day. It was a fix I couldn't have done on my own, and they were done in under an hour. Technician was professional and kind, and easy to talk to. I have 2 toddlers and 3 dogs, the tech was wonderful and understanding with them as well. Thank you so much for the prompt and courteous service!
21:12 08 Aug 19
Really friendly and knowledgeable techs; quick service, fair prices. Haven't had an after-hours emergency (yet) but it's good to know they're there!
03:09 08 Aug 19
16:32 07 Aug 19
01:53 05 Aug 19
Priority one consistently provides prompt, professional service!
00:15 01 Aug 19
Our technician, Derek, was very knowledgeable and explained things in an easy to understand way. He was not at all pushy, but explained what should be done to our older system to keep it going. He was on time and very professional.
14:44 29 Jul 19
Priority One emeployees are always helpful, and so nice, and they come to our rescue quickly. I trust what they say and do. Thank you Priority One! I've used their services for years and will continue to do so... :D
23:21 25 Jul 19
Our technician was friendly, helpful, and efficient. We are thankful for his kind explanation of the work he did and future projects that could be done.
18:36 25 Jul 19
Fast, answered all my questions, and cleaned up their minimal mess. I definitely will recommend them.
03:30 25 Jul 19
I dont ever do reviews but this time needed to be the exception. I can not say enough good things about Dillon! he has done repairs on our AC twice and each time he has been informative, helpful, and given EXCEPTIONAL customer service. Having a newborn in the house with no working AC in the middle of july is a nightmare! He was more than understanding and fixed the problem very quickly. He is truly amazing at what he does!!
02:21 25 Jul 19
19:22 21 Jul 19
04:40 20 Jul 19
19:21 18 Jul 19
Very helpful, knowledgeable, and friendly. Patiently went over many options and wasn't pushy at all.
21:17 17 Jul 19
Good response to our call, however, we just spent nearly $2000 and our system is NOT working. We are extremely unhappy.*Update: Priority One has worked with us to make it right. We were impressed that they contacted us after the review and have worked to partially reimburse us and make us happy. Not many companies would care so much about a negative review and we have since updated this review to show that they have done the right thing in the end. Thank you very much!
18:05 17 Jul 19
I came home from a trip to no A/C in my home. Priority One was available after hours, came within 1 hour of my call and fixed my unit very quickly. They gave me some good advice and charged me a very reasonable price for their services. Highly recommend!! Great customer service!!
19:46 16 Jul 19
Eric was great! He kept me updated on his arrival and was very gracious and professional throughout the service. He was able to explain things about our system that was very informative and yet able to do it in a way that was easily understood. Great service !
21:19 15 Jul 19
Provided great work with no cost increase during visit. Honest and trustworthy.
17:25 15 Jul 19
Phillip was very responsive and great to work with, the installation crew was professional, nice and everything seems to be working wonderfully. Thanks again!
15:37 15 Jul 19
Unbelievably, a tech arrived about 10 minutes after my call! He was skilled,friendly and professional.We have so much appreciation for this company.Our needs have been taken care of and even anticipated by Priority One for many years now.Thanks❗💐
16:07 12 Jul 19
01:38 09 Jul 19
Chad came today to do maintenance on our ductless heating and air conditioning system. Very professional and helpful! And early, also came back after the service because we had a question. Super awesome!
00:15 09 Jul 19
06:28 04 Jul 19
These are the best HVAC in town period! The Service techs are solid and the install teams are amazing! Great job P1!
17:36 03 Jul 19
23:28 02 Jul 19
Timely and efficient.
20:34 01 Jul 19
The Priority One technician, Justin, was exceptionally knowledgeable and thorough checking, testing and fixing our heat pump. My wife and I were pleased enough to take steps to have Priority One come back for servicing, as well as asking Justin to leave some business cards for us to give to neighbors who might also be interested in having their own furnaces or heat pumps looked at.
14:38 01 Jul 19
16:52 29 Jun 19
Had a duct cleaning done. It was done quickly, thoroughly and the technicians knew their business. Will definitely use PriorityOne again for this service.
04:19 29 Jun 19
Is the best heating and air conditioning company
02:04 25 Jun 19
Very pleased with Nick. He was very polite and efficient. He also let me know about the maintenance program offer through Priority One.
20:13 22 Jun 19
Technicians are always polite and helpful.
17:34 21 Jun 19
15:19 20 Jun 19
Had a good experience. Justin explained everything well and did a good job fixing our heat pump. Now the AC works again, the fan doesn't throw chunks of microbial mat at us anymore, and we have a good maintenance plan.
04:59 20 Jun 19
00:52 18 Jun 19
Priority One is the best! Their techs are very friendly and helpful, giving tips on getting performance and life from your equipment. The maintenance plan takes all the worry out of wondering if your equipment is operating at peak potential. I recommend Priority One to all my friends.
00:08 18 Jun 19
01:14 16 Jun 19
17:58 15 Jun 19
Justin is awesome from priority One. He really helped us out. We pretty much already knew that we needed a new air conditioner but it was a reasonable quote and you can even make interest free payments for around 11 months. Justin was very polite, friendly, and patient with my questions.
15:22 15 Jun 19
The service man arrived when he said he would. Appreciated that he wore booties in the house. Very professional and courteous. Certainly seemed to have the customer in mind.
00:50 14 Jun 19
We had the best service today! Thank you! You made me so happy my air conditioning is working!!!!!! Great technician and superior service!
20:25 13 Jun 19
04:29 09 Jun 19
20:14 08 Jun 19
The office staff and service technician were well informed and responsive to my questions and needs. The service technician was punctual, polite and informative. He knew what had to be done and proceeded to do it efficiently.
14:46 07 Jun 19
Dillon was very thorough and honest. I trust this company to have the customer's best interest at heart. Dillon went above and beyond, even cleaning my electronic filter and heat pump. He explained everything and gave me honest options. Highly recommend Priority One.
16:01 05 Jun 19
17:02 04 Jun 19
01:14 04 Jun 19
The staff was amazing when I called in to get an appointment scheduled. They were able to get me schedules the same day and showed up within their timeframe. They guy who did the work was super friendly, efficient and walked me through the process every step of the way.
00:49 01 Jun 19
Excelent work. Very professional and knowlegeable! Thank you
23:52 31 May 19
Service Representative was knowledgeable, fair and was able to tell us *The Bad News* without much pain lol. He was helpful in making us an appointment to discuss the costs of relaxing our heat pump. Overall great experience (except we have to replace our unit 😫)
20:19 28 May 19
02:36 25 May 19
00:31 25 May 19
18:37 21 May 19
23:23 20 May 19
Will was helpful when I was deciding which heat source to go with. He also called me back on the weekend, when I had a question about my installation. Brett and Garett were professional and were in and out in less than 4 hours.
22:48 20 May 19
Made appointment early morning and the service engineer showed up 10 minutes EARLY for his noon to two appointment. Very efficiently got the non-working furnace/AC going and checked all systems OK. And, surprise!! I was charged $35 LESS than the company I had been using. Many Thanks!!
20:55 20 May 19
Excellent service from the technician. Called before he arrived and on time.
21:49 17 May 19
20:09 17 May 19
17:58 17 May 19
Aaron Lawson from Priority One came out to do the maintenance and was knowledgeable, pleasant, and on time. He not only explained the workings and answered all my questions, but creatively solved some long standing issues. He also let me know about various other services Priority One could do. And the environmentally-friendly cleaner used smelled heavenly!
00:18 17 May 19
The instillation crew was very informative. They informed me about every step. Before they finished they made sure the heat and cooling were working properly. They also explained all the new equipment to me. Very nice.
18:06 16 May 19
Super nice technition, very knowledgable , explained the problems with my system clearly and told me how to proceed to get it fixed. You got my recomendation. Thank you.
20:39 14 May 19
Our service technician, Chad, was great. He was on time and answered all our questions. We will definitely use Priority One again. Thank you for the great service
21:40 09 May 19
Very quick and knowledgeable. Not to mention courteous. They call before coming to let you know they are in their way.
23:54 08 May 19
Your technition was very helpful on the only problem I had and he fixed it easily. You have the greatest and honest employees.
21:17 07 May 19
Our tech came early.. he called 10 minutes before he showed up.. he was friendly , courteous, and knowledgeable. We did have a small issue. He explained the problem is a way I could understand. I've done business with your competitors a couple if times..one time the tech deliberately left a access door open so I think my unit was still not working, then told me he might have to come back.. we went with a man out of Salem the next time we had a unit serviced. Nice to know we have a competent honest HAVAC service in town
21:57 06 May 19
20:36 06 May 19
On time and great friendly service!
16:50 06 May 19
02:34 03 May 19
They were able to come out the day after I called, and the HVAC specialist was very professional. He serviced our furnace and air conditioner. I highly recommend this company. Their rates were also very reasonable.
23:49 02 May 19
Had a yearly service of my heat pump. Not only was the gentleman early, he was quick and didnt have issues with explaining any questions I had, Even though it was the end of the day for him. Very pleased with the service of the technician and the office personal!!
17:36 01 May 19
Great service. Quick, efficient and friendly!
22:20 29 Apr 19
Thorough, professional, and explained problem thoroughly. Found (and fixed) problems other service techs did not.
15:27 25 Apr 19
I just want to highly recommend anyone who needs services or replacements on there heat pumps/ AC units. To give Priority One a phone call. They are professional and courtesy. Show up on time. You can TRUST them. They have been providing my incredible services since 2009. Please ask forJim Purcell to be your technician. You will not be disappointed. He is very knowledgeable, professional , understanding to your needs & enjoyable to allow into your home. Priority One & Jim will be providing my services for years to come.
23:56 24 Apr 19
21:50 24 Apr 19
01:28 23 Apr 19
Awesome customer service! Very efficient and had some great advice for furnace and AC settings. Highly recommend!
20:07 22 Apr 19
Very friendly and efficient service!
17:20 22 Apr 19
I am very happy to use Priority One Heating. They are on time and always pleasant to talk to and answer any questions you ask. Thank you for being my service provider.
01:51 20 Apr 19
Everything was great!
06:39 19 Apr 19
20:47 18 Apr 19
Great work, no unexpected charges, straightforward explanations, friendly and professional staff.
16:52 15 Apr 19
The technician that came out to my house was on time and called to tell me he was on his way. He was very courteous and mindful of my home. He knew how to fix the problems the unit was having and how to explain the problem/solution in a way I would understand it. Overall, it was a great visit!
03:37 13 Apr 19
18:18 10 Apr 19
They came out to service my newly installed (4 months old) unit because it had lost power. It turned out to be a bad fuse from a previously installed switch. They gave the system a quick look to make sure everything else was operating correctly and were on their way. All covered under warranty!
18:16 09 Apr 19
16:46 09 Apr 19
18:19 08 Apr 19
16:38 08 Apr 19
The young technician Aaron is very polite , professional and get the job done nicely. Always like your service, which explains why we use your service more than ten years so far.
21:33 06 Apr 19
Very helpful, prompt, and kind.
07:08 06 Apr 19
Very knowledgable service tech. We made the right choice when we chose Priority One.
17:22 05 Apr 19
17:16 05 Apr 19
Informative and pleasant
22:37 04 Apr 19
Greatly pleased with the heating system.
17:37 03 Apr 19
Please let Mark know this was a fabulous experience (for having your tenant's heat go out in a storm...)My tenant called a different vendor, who over quoted, wanted to replace the whole system, and then fortunately didn't follow through. Nick was able to come immediately and not only diagnose the situation, but also put the heater back together (other vendor left it pulled apart) and got it running a little until the part could be gotten and installed. Both the tenant and I are very pleased. Thanks! (I told Nick to make sure a Priority One sticker is covering up the other vendor's info on the unit).Great job!
21:40 02 Apr 19
20:27 01 Apr 19
21:51 29 Mar 19
Nate was very courteous and gave us specific information about a ridiculous system that needed to be fixed. He is very knowledgeable. Nate was able to tell me what was wrong with our system in a way I could under stand. I'm very pleased with your company.
02:42 28 Mar 19
My husband and I were very pleased with the service provided. The technician Nick was very polite and very informative. We thought we might need a whole new heating system, he checked our unit and didnt find anything wrong other than a reset. I will be using a service plan with them and will recommend them to everyone. Thank you Priority One !!!
01:05 28 Mar 19
Service tech was knowledgeable, quick and efficient.
17:51 27 Mar 19
Everyone we had contact with were friendly, professional and detail oriented. When our heat pump stopped working, Priority One gave us a free 2nd opinion and were prompt in coming out and assessing the situation. They also quoted a significantly lower price. The installers work was very professional and cleanly done. It was clear to see they take pride in their work.
00:50 27 Mar 19
Efficient and friendly! Thanks so much.
la donna Cutshall
20:50 20 Mar 19
I ha e worked with Priority One for a few years now. They are professional, courteous, knowledgeable and get the job done.
02:17 20 Mar 19
Excellent work, necessary follow-up quickly accomplished. I’ll use this company again.
17:17 18 Mar 19
Technician did a great job.
22:30 15 Mar 19
00:19 15 Mar 19
From the time I met Philip for the estimate to the minute the crew left our house, it has been nothing but professionalism, clear explanations, choices, follow-ups and awesome delivery. Paul and Nick showed up right on time, were polite, courteous and worked with knowledge, efficiency and speed without rushing at the cost of quality. The job was completed in a little less than 3 hours when I was told possibly 4.5 to 5 hours. I was walked through the basics for the use of our unit and really enjoy it. What a cozy feeling! Thank you again, Priority One! I definitely will recommend you in the future! Alby Thoumsin - Springfield.
Priority one is an amazing company. The technician was knowledgeable, he explained everything he did. He discussed options and assisted me in making an informed decision every step of the way during a repair. Best customer service I have seen in a long time. Thank you!
My experience with Priority One was great! The service tech Dillon was truly a good person who went above and beyond and was such a nice guy to deal with! I'm going to keep using them, and would totally recommend using Priority One.
They have a great team that worked together to fix a very difficult heat pump issue we had.They came on “off hours” too!We are on the automatic annual maintenance plan with them now. It’s a great service at an affordable price!“An ounce of prevention is worth a pound of cure” !
The best customer service no matter which employee you talk to. The team worked hard— were kind to my family and animals and made sure we understood how to work our new system before they left. Highly recommended!
My unit stopped working on 7/5 and I phoned Priority One on the morning of 7/6. They were very busy because of the 117 degree forecast. They said they would try their hardest to get out the same day. That afternoon Jhonatan came by my condo. I wasn't home because I was at Home Depot buying a portable air conditioning unit.....so ironic. I noticed a message from him when I got back to car. He said he had moved on to another job but would swing back by my place when he finished that job. He showed up as promised, explained everything to me, calmed me down, fixed my unit and away he went on to the next job. I can't say enough about Jhonatan. In spite of the heat and busy schedule, he was wonderful! Priority One is so fortunate to have such an excellent representative for their company! Guess who is going to Home Depot to return a portable air conditioning unit today!
We've been loyal customers since meeting Mark originally many years ago and have never been disappointed with the service calls. Justin was a very thorough, competent tech and answered all of our questions. We will happily continue working with their company.
The service I received both when calling and as well as technicians coming in to my home. Efficient, polite, all around amazing. I am giving this place referrals with anyone I talk to !!!!! Major props to Robert and Carlos. Extremely polite and hard working men. Wonderful asset to the company.
Justin & Bobby came out to do maintenance on my heat pump. Answered all my questions and programmed my thermostat to automatically go from heat to cold, which is a real Plus especially in the summer. I had a new heat pump installed in January 2016 and told them there was low air coming up in one side of the house they didn't do anything. Justin and Bobby got right on it told me what was wrong and how to fix it and we're going to do that but before they left more air was coming out of the one side of the house. Those two guys were on the job and I was the most important thing to them at that time.
I appreciate everything about this company.... from start to finish, all the Priority One folks I've met or talked with on the phone have been kind, friendly, and helpful - and I LOVE my ductless heat pump! It keeps my house much more comfortable than it was before, and it is definitely saving me money. I highly recommend Priority One!!!
We just had scheduled maintenance on our ductless heat pump which coincidentally quit working a couple of days ago. Justin quickly identified, explained and corrected the problem; and cleaned and tuned up all the equipment. We’re always happy with Priority One’s friendly and competent staff. Frank says Priority One is Puggle-approved!! �
Priority One installed a water heater for us back in 2014. I thought their price was a bit high, but their staff were pleasant and I continued to patron them for various HVAC maintenance needs. Recently our water heater started leaking, and I called in the early morning (Wed.) asking about its warranty and getting a tech to come out. The representative confirmed the date of the purchase and install from their records and said a tech would call me, which didn't happen. I called again at mid-day, but this time a different representative couldn't find any record of the purchase and said she'd look into it and call me back, which didn't happen. I called the next day (Thurs.) and spoke with Janna, who said she'd follow up and figure out what was going on. She called back later saying they were trying to get a tech scheduled late that afternoon. Later she called saying that it looked like the tech may not complete the current job until later, so Janna booked the first appointment the next day for us just to be safe. The next day (Fri.) a tech showed up, confirmed the leak was inside the tank and that the tank was under warranty, but not labor. He advised me to consider turning the hot water off because the tank could crack altogether and that by judging their call-load, he said they could probably replace it Mon or Tuesday of the following week. I contact the service manager, John, asking if this could be escalated, because if a tech had made it out Wed. or Thursday, we might not have needed to wait until the following week, and that I had 2 kids with soccer practice and games this weekend, so we needed hot water. John was fantastic in my opinion; He was honest saying that they were short staffed and stretched thin, but acknowledged this was important. He didn't promise anything except that he'd get with the staff, figure out what the manufacturer needs regarding exchanging it, etc. and come up with a plan of action. He called back a short while later and indicated they'd have someone come and collect the tank that day and replace it in the morning. I indicated that was fine.However, I don't think John was satisfied with that. John continued to try and figure out a better solution and arranged for a tech to come in on their day off just to help exchange the old unit and install the new one. So instead of waiting until the next day, they actually got it installed the same day. On top of that, I believe they were a little generous regarding the labor they charged. When everything was done, John asked me to walk through my experience from the beginning so he could identify training opportunities to improve the experience for other customers.I was a little frustrated the first couple of days regarding no call backs, not being able to find records, etc. I was ready to contact a competitor who'd been recommended to me. But John's response was top notch and has earned my continued loyalty. I highly recommend others try Priority One out.
Thank you Priority One Heating and Air Conditioning for saving us from this miserable heat and humidity. We came home from vacation to be treated to a dead AC unit. They were here within 30 minutes and we are up and running again!
Our heat pump outside unit got backed into (not by me). When I called Priority One they scheduled an inspection the same day. Another company told me they could check it at the end of July!!! Within 2 weeks we have a new unit. Everyone we worked with was amazing. Can't say enough good things about this company. Thank you!!!
We've been loyal customers ever since our old heat pump started failing and Mark came out on a very cold Sunday morning to get it going for us. We've since replaced it with a new system that works great and pay just $15 a month for regular maintenance visits, which seems very reasonable. We've had a number of different techs through the years and some are better than others.