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Google Rating
4.8
Based on 745 reviews
Priority One Heating & Air Conditioning
4.8
Don Jump
00:11 27 Feb 21
Craig Long
00:22 26 Feb 21
Jim Barnhart
16:40 25 Feb 21
paul b
17:12 23 Feb 21
The friendly serviceman did everything properly: he called ahead, was on time, wore a mask and bootees over his shoes.He checked the system, did not install a new filter - he said the current one was perfectly good, so saved us a few dollars. All good, as before.
Alia Nickel
17:06 22 Feb 21
Kyuho Ahn
23:43 19 Feb 21
Bea Honey
22:00 19 Feb 21
Carl Burnstein
19:22 19 Feb 21
The guys replaced a combustion motor and did a full cleaning and tune up of the HVAC system. They were professional, quick, and very friendly. Couldn’t have gone any smoother. They also worked around my sleeping girlfriend who works a night shift.
Jason Blazar
18:58 19 Feb 21
Gwen Speas
17:27 19 Feb 21
Piper Hamlin-Rupp
02:40 18 Feb 21
Two installers came to our home to clean ducts and vents and install an air purification system. They were very professional, friendly, and wasted no time. They left no mess and were helpful, answering questions to assist in future maintenance of our system and how to get the most out of it. I also thought the price was very fair and highly recommend their services.
Debra Knebel
23:44 17 Feb 21
Always polite and respectful technicians.
joni gilliam
17:43 17 Feb 21
Shadowfax M
19:41 16 Feb 21
Very friendly and helpful tech. He is going to take care of the problem when he gets the part. Thank you for being a great company with reliable employees.
Jennifer Jones
17:33 16 Feb 21
The Priority One team was friendly, knowledgeable, and efficient. Highly recommended!
Trisha Thompson
23:34 15 Feb 21
The worker (Kaden)was very professional, polite, friendly and thorough. I highly recommend him and this company.
Scott Rogge
19:00 15 Feb 21
Dulce Cano
00:40 14 Feb 21
Great and quick experience with Priority One. They arrive on time, respectful of your home, and make sure all your questions are answered. Would definitely recommend!
Colony Case
18:37 12 Feb 21
Shawn Lowtrip
17:49 11 Feb 21
I would highly recommend these guys, very professional and top notch install. I had my whole system replaced and they came out and took my old system so I didn't have to worry about getting rid of it. They were very clean and respectful. I had 3 other quotes and nobody else offered to take my old unit away. These guys did it and were efficient and clean. No messy wires or anything. I would give them 100 percent rating...
Shawnii Williams
00:21 10 Feb 21
Amy Hisaoka
23:12 09 Feb 21
The two young men that came to do the duct cleaning were polite and very professional. They did a great job and were very thorough. They showed me before and after pictures of the work they did, and it made such a great difference in the air quality of my home. I highly recommend them!
doug graves
18:51 09 Feb 21
Excellent customer service. Now on a yearly maintenance program. Highly recommend this business. Prompt service on time. 👍
Mark Hurd
23:01 08 Feb 21
Our heat pump was acting up after a power outage. It was Saturday and our usual heating and AC company was not open. Priority One has regular hours on Saturday and were there when I called at 7:30AM. They got my info and a rough idea of the problem and said they would have the technician contact me within an hour. I was contacted as promised and the technician was there about 30 minutes later. Justin was very professional, did a thorough evaluation, found a circuit board that had been fried and then sat down with us and explained the problems and our options, etc. We were impressed with the clear explanation and the extra time he took to make sure we understood the fix and various possible preventative actions that were available. Parts were ordered and he set our unit up so we still had heat while awaiting the parts. He gave us a clear idea of the timing to complete the repairs. We were extremely pleased with our experience with Priority One.One year later—-The unit has worked flawlessly since Priority One was out last year for the repair. Today we had yearly maintenance. I was texted about the appointment yesterday and then this morning the technician called about 15 min prior to arrival. He was right on time. Very professional, yet genial. Careful to wear shoe covers when inside the house and left everything clean. Got right to work, did his thorough inspection and tune up and was on his way. Still 5 stars!Another year later——Unit continues to work well. Had yearly maintenance. Since there is a pandemic going on the technician was careful to socially distance and wear a mask. He checked everything and said we were good to go for another year. Once again, excellent service, prompt arrival, and good communication.
Robin Patterson
17:13 08 Feb 21
Efficient and friendly! Thanks so much.
Brad Helsel
14:09 06 Feb 21
Had a furnace break down one day During the Winter and they came out with in 36 hours to Replace it even though they were not the Ones who installed it originally. Have used priority one since then And will use no other service. They are great to work with.
Floyd Sinyard
17:12 05 Feb 21
OSEA Springfield
22:50 04 Feb 21
Quick appointment turnaround time. Technician was thorough and explained all services. Followed all COVID protocols.
Donna Lombardi
20:42 04 Feb 21
We had a bit of an issue getting the part needed, but Adam was very professional and polite.
Jan Mann
19:19 04 Feb 21
Anna Ketchum-Harkless
00:12 04 Feb 21
Brian Butler
23:32 03 Feb 21
Jerry Kranc
14:52 03 Feb 21
Pleased with our service. Service tech was professional and knowledgeable and helpful.
Brandon Ottovich
00:05 03 Feb 21
I have had them out twice to pair the fuse in my system that keeps blowing and each time they tell me that its wires that are touching I'm not sure why these wires keep touching but I asked if it was fixed right this time and he said yes so hopefully it works.
Christie Wohrlin
21:37 02 Feb 21
Samantha Sheehan
21:31 01 Feb 21
Jamie Rider
05:00 01 Feb 21
The tech who came to help us was an absolute life saver!! He helped rescue our kitten out of an air duct! He was truly amazing and deserves a huge raise!!
Bryan Fails
00:27 30 Jan 21
They were prompt and courteous. The tech called to let me know they were on their way and showed up when they said they would. Everything went in fast and well within the timeline they told me. They are incredibly helpful every step of the way. I would recommend Priority One to all my friends and family.
Michael Pace
18:18 29 Jan 21
Johnny Ray
05:08 29 Jan 21
Sandra Ramirez
15:15 28 Jan 21
Polite and knowledgeable about their service. Job well done.
Sunjay Patel
21:26 27 Jan 21
Bruce Joseph
19:32 26 Jan 21
I just recently moved into this home and the previous owner used Priority One. My system needed routine servicing, so I decided to use them as well.Scheduling the appointment was easy. Their technicians arrived on time and were very professional. They explained things to me and did what needed to be done. They were quick, clean and efficient. (Masks and booties were worn when in the house.) There were no surprises and I was pleased with job they did.
Sara Folsom
17:40 25 Jan 21
Lucy O'Neal
01:37 25 Jan 21
Chad was clear and personable on the phone. He went out of his way to see if I might get service monday. He was prompt and polite. He answered all my questions. He did a thorough job of diagnostics and found the problem.
Elizabeth Courtney
20:49 24 Jan 21
Amazing and on time this was an emergency sunday call. Chad was our repair man and he was very prompt and professional and talked me through every scenario and was abel to replace furnace in timely manner and was very cost effective. Thank you for such great service
MsE Badger
18:28 23 Jan 21
Matt Teigland
22:43 22 Jan 21
Keven Hopkins
20:33 22 Jan 21
Always professional and informative. It has always been a positive experience from office staff to field service techs.
Lori Manson
22:19 21 Jan 21
Prompt and courteous
Scott Monroe
21:15 21 Jan 21
Meg Blanchet
21:28 20 Jan 21
After using another company for years, Jim came in and identified issues contributing to the subpar performance of our furnace— things I thought I was paying the last people to do and clearly they hadn’t! I’m grateful for his thorough evaluation.Priority one is the company my contractor prefers for new construction and It’s clear they are great with old systems too!It looks like I already gave a review, however Danny came this year and helped me to understand the subpar performance of the ducting! Although we must’ve been helped with our furnace before no one had pointed out that there was a lack of insulation causing an amazing loss of heat. Danny not only pointed out these issues but showed us vent issues as well. He was very informative and generous with his time.
Larry Hirons
19:24 20 Jan 21
It was Friday at noon, heading into a blisteringly hot weekend, and our ACfailed. I cried help, expecting that help would come sometime next week given the heat and likely avalanche of calls to Priority One.Three hours later I get a call from Priority One's Adam, on site, having identified the problem, proposing a solution, seeking authorization to fix. I said YES and asked him to call me to confirm that the problem was solved. He called me 20 minutes later confirming solved problem!!!! Thank YOU!
L S
22:22 19 Jan 21
Great company, qualified technicians and very helpful in teaching me how to maintain the care.
Wendy Russell
22:30 18 Jan 21
Great service as always!
Lee Sutton
19:37 18 Jan 21
Ken Casey
19:02 18 Jan 21
We have always used Priority One. We count on them for their integrity and service for a fair price
Mary Beth Bonte
17:31 18 Jan 21
Very professional as well as kind. Calling before they come and on time!!
Debby Klein
00:06 17 Jan 21
My heat pump started making a strange noise and the service tech arrived within a few hours after I called. He took the time to show me where the part was broken and he was able to install the new part immediately. I have been using Priority One for years and they are always professional and friendly. I highly recommend them.
Sarah Coats
02:23 16 Jan 21
Great service!! Recommended!!
Shasta Sherman
21:33 14 Jan 21
Judi Schons
01:56 14 Jan 21
When I had been scammed by ducttiger priority one came out to check my furnace FREE to make sure the fake company had not broken it. This time when I needed a repair they came and fixed it the same day I called. Would highly recommend.
Joe Waksmundski
03:29 13 Jan 21
Todd Boles
00:44 13 Jan 21
roseanne lestenkof
22:07 12 Jan 21
I think you have awesome people working for you. Heather answered the phone and after telling her my furnace was not working she set up an appt for this evening, gave me a time frame and the name of the service person who would call me prior to arrival. Justin called to say he was on his way and checked the furnace, found the problem and fixed it. My house is warm again. He also answered questions about a cooling system and will have the office call to set up an appt to go over options for me. Thank you Justin for getting the furnace up and running. I sure appreciate your help.You are an awesome company! You have great employees working for you, Chad and partner called earlier than our scheduled appt time to check if they could come earlier, of course it was. They were both right down to work and were available for questions. They are very knowledgeable, they gave a lot of information on the many services your company provides. Best company! Best employees! Thank you again!
Anna Drews
18:09 12 Jan 21
Very happy with the service. Tech was very polite and knowledgeable. Great company to deal with. Will continue to do so.
Patty Johnson
16:15 12 Jan 21
Steve Smith
22:10 11 Jan 21
Technician was professional, arrived timely, wore a mask. Very pleased with the service.
