Just got our ductless system cleaned for the year. Tyler was in and out and did a great job. We love Priority One and have recommended them to several of our friends.
Hung Tran
21:14 29 Jul 20
Gordon Birch
02:33 24 Jul 20
This company has always been professional and courteous, knowledgeable about what they do.
Larry OLSON
01:05 24 Jul 20
Florence Sgro
19:40 22 Jul 20
I had a very good experience with a Priority One. From the initial appointment and evaluation, I was impressed with the knowledge about their product. The technicians were very easy to work with and extremely polite and professional. They are great to work with!
Suzanne Snyder
20:06 13 Jul 20
Service was above and beyond.
Dan Rathsack
00:47 10 Jul 20
Christopher Hayes
15:11 02 Jul 20
Very knowledgeable team, they worked till the job was done and spent an extra 20 or so minutes doing a walk around and training with the lady and I. Very happy with my purchase and the team I chose: Priority 1
Amy Ballard Rich
23:46 30 Jun 20
I was impressed by how respectful the technician was, today. I have a hereditary immune and lung disease, so needed him to wear a mask and stay 6 ft away, during this pandemic. He did that with no minimizing attitude, which was a refreshing change from what I have experienced in Eugene lately.
Karla Carr
07:22 27 Jun 20
Priority One service techs were professional and considerate. We're very pleased with the results of their work.
Amanda Walley
23:25 26 Jun 20
The installers were on time, efficient, very polite and friendly, and very professional. They did a great job, they cleaned up after themselves, and explained things in a way we could understand. A great experience overall!
Laura Loza
04:20 20 Jun 20
Kim Dewey
18:16 16 Jun 20
Our AC unit stopped working. My husband and I were afraid it was going to be very expensive to fix. Jim came to the house and was very professional and very knowledgeable. Turned out it was an inexpensive repair. Jim informed us of a program they have that can save us a lot of money in the event a big repair comes up. Really appreciated that! Sorry my husband had 1000 questions 😊
Jennifer Clark
21:34 04 Jun 20
Chris Cummings
16:44 26 May 20
Excellent service from the technician. Called before he arrived and on time.
rebecca salgado
21:02 20 May 20
Marilee Hendrickson
22:45 19 May 20
We recently had a second ductless heat pump installed by Priority One. The experience was nothing aside from outstanding. We had been given a quote almost a year prior they honored, the sales person was not pushy but informative and understanding, the receptionist was kind and helpful and the installation crew kept the process simple, quick and clean. The price was very competitive as well. Previously, we had used Associated Air for our first heat pump. Since this was our first ductless we had no idea what to expect so the hoses/wires that were left mounted to the outside of our home we thought was typical. Priority One informed us that is the lazy approach and you should never have this eye sore on your home. When Priority One installed our second ductless they made sure it was clean all the hoses,etc were fed under our home. We would completely recommend Priority One.
Sherry Colter
21:12 18 May 20
Would highly recommend.
Liz Bernard
20:42 18 May 20
Naomi Wen
23:50 15 May 20
Service could not have been better.
Evyan Stuart
19:49 15 May 20
I am always satisfied with Priority One’s service. When I had my ductless system installed and two years of annual service, they’ve always sent out professional, responsive and polite techs. Techs are on time or early every time and go out of their way to answer homeowner questions or share advice that is helpful in system upkeep or operation. Kyler serviced our ductless today and he was great!Thank you!
Shirley Davidson
19:25 15 May 20
all o the above were excellent for our Priority One service today.Chad was polite, explained well and helpfulOur 3rd experience with Priority One and we will have no hesitation with making Priority One our "go to" HVAC service
Cory Edwards
19:07 15 May 20
Brad Crocker
05:01 15 May 20
Akers Girlpower
18:01 14 May 20
Kennedy Fung
01:12 14 May 20
Our technician was safe, clean, and respectful throughout the service. I highly recommend their maintenance plan.
Mark Denner
16:55 13 May 20
Paul Webster
20:34 12 May 20
I utilized Priority One at my former home and was so impressed that I chose to have them install a system at my new home as well. This is a professional organization with friendly, efficient employees leaving you with a feeling that you are doing business with a company that you can trust! I recommend them every chance I get.
Nathaniel Jansson
03:35 09 May 20
Priority one handled the replacement of my heat pump and all other parts quickly and with a great professionalism. I truly feel that they care about their customers.
Bobbie DiDomenico
19:06 08 May 20
On time, friendly service from everyone. They were fast and efficient and let me know what the issues were with my hvac system as well as any potential issues. Great prices as well.
Jennifer Harris
16:23 08 May 20
Great service. Timely. Answered all my questions.
Jeremy A.
21:31 07 May 20
Marilyn Miller
18:50 07 May 20
Susan Pedrick
18:02 07 May 20
Miranda Stroh
14:22 07 May 20
David Nestor
02:48 07 May 20
Mike Scarberry
07:49 05 May 20
Everything went fine.
Doris Danelski
01:43 30 Apr 20
Good feeling to know that the A/C system is prepped for summer and we will be comfortable and secure. Thanks Jim, glad you came today to check out the Heat Pump and Furnace.
Kim Elliott
18:54 29 Apr 20
Nathan damm
16:50 29 Apr 20
Scott Lamb
23:24 28 Apr 20
Jason Kocian
20:47 24 Apr 20
I’ve tried every HVAC company in the Eugene area. These guys are the the best. Customer service, responsiveness, knowledge and courtesy of technicians, after hours help, fair & straightforward pricing, they lead the pack in all these categories.
Rick Harrison
21:08 23 Apr 20
Justin throughly explained what had happened to our furnace and some issues what he he recommended that might be a problem in the near future so we could get them corrected now. He also throughly explained the maintenance program your company has that fit our budget nicely.
Megan Waltman
21:30 22 Apr 20
Barbara Davis
00:20 22 Apr 20
Richard Reynolds
20:17 21 Apr 20
Great work - prompt - cleaned up afterwards - could not happier with job they did installing a new AC unit -
Bobbi Powell
22:46 16 Apr 20
John Hamburg
19:45 16 Apr 20
Jim Lindekugel
17:16 16 Apr 20
Eric was informative and patiently answered all my questions. He represented your company with pride and sincerity. Thanks for the service!Jim
The person who showed up went out of their way to help me find and correct the issues at hand, they were on time, fair with pricing and very polite and personable.
Back to 5 stars. Upon reading this complaint about previous workmanship, I was contacted within 24 hours to set up an appointment to fix the problems. The technician named Jim was very nice and very intent on customer satisfaction. He replaced all the loose tape (that I had previously complained about) and put a new overlapping face plate. Very polite and do d a great job. Because company responded so quickly and took care of the issue of the plate and loose duct tape within 5 business days, I will happily give them five stars again and will continue to do business with them.
1 Star today 5/3/2020 The tape was coming off of the intake piece on the bottom of my furnace… In 2017 I had priority one come out and clean all of my furnace system including all the ductwork, etc. this is where they put their vacuum system They removed and discarded the original piece to the furnace and cut a piece that was far too small and instead of cutting a piece that actually fit (only the top two screws are securing it) they just added more of their stretchy duct tape material. At the time I ask them why aren’t they using aluminum tape and I was told it was industry standard. Standard for it to fail. I would never ever hire this company again simply because of this haphazard and shotty workmanship.
5star in 2013 Really great experience. Nick was a knowledgeable technician, found the problem with heat pump straightaway. I had a lot of questions and he answered everyone. Nice personality, good sense of humor, great work ethic. Left everything clean. I highly recommend.
Very knowledgeable & professional technicians. They serviced our ductless heat pump quickly and reviewed what work was performed as well as explained measures we can take to get the best performance from our HVAC unit.
Jim Purcell came out to do some maintenance on my central air system. He was very polite, friendly and good with my rather large dogs. He showed me around at some of his more pressing concerns and gave me a lot of options in terms of repair work that aren’t just replacing the system, which is needed at this point. I appreciated Jim’s attention to detail during my servicing and 100% recommend them for your heating and cooling needs.
We had such a wonderful experience with Priority One today. Very professional! The electrical contractor they used was Bear Mountain Electric and they were also just as professional! All did a fantastic job! Thank you!!! 😀
The young man who came out to do scheduled maintenance and dryer vent cleaning was very thorough with his work and with answering questions. His assistant also worked steadily. They arrived on time, which I also appreciated. I’ve had a service contract with them for several years now and been very happy with their service.
I have appreciated excellent service from Priority One for many years. My service rep, Jim Purcell has always been professional, personable and efficient and I can always trust his integrity. Supreme service. RMatassa.
Every time they come to service by heat pump they are very professional and they answer your questions if you have any.I would recommend them to anyone who needs their service.
Thank you so much Priority One. Your technician, Kyler Wallace, was polite, on time and knowledgeable. We will definitely use your company for all our heating and air conditioning needs.
Priority one is an amazing company. The technician was knowledgeable, he explained everything he did. He discussed options and assisted me in making an informed decision every step of the way during a repair. Best customer service I have seen in a long time. Thank you!
Priority One did a awesome job installing ductless heat pumps on both sides of my duplex. They where fast and very professional. I would definitely recommend working with them!
The service technician did a thorough job checking and cleaning my heating and a/c and even gave me a couple of pointers on taking care of the system. I was real happy with their service.
