Loyal Customers

★★★★☆
4 5 1
We've been loyal customers ever since our old heat pump started failing and Mark came out on a very cold Sunday morning to get it going for us. We've since replaced it with a new system that works great and pay just $15 a month for regular maintenance visits, which seems very reasonable. We've had a number of different techs through the years and some are better than others.

They Bailed Me Out

★★★★★
5 5 1
Mark bailed me out when another HVAC company left me high and dry (or just hot in 98 degree weather). My AC unit actually caught fire, but Mark was able to get it working so that it would cool down the house until a more substantial repair or replacement could be done. Because of this service we are going with them for a replacement.

Incredible Attention To Detail

★★★★★
5 5 1
Priority One is a great company that makes their customers their #1 priority. Their attention to detail is incredible and the technicians are pleasant & professional.

Would Recommend To Anyone

★★★★★
5 5 1
Hi Mark and Tina. I was going to call about this but this method is even better. I wanted to express how impressed I was with Aaron and the work he did. He is a credit to your company. He was very thorough and professional. He checked everything that I imagine needed to be checked, took time to explain things to me, answered all of my questions and was very pleasant the whole time. Another example of why I am happy to recommend Priority One to anyone in need of HVAC. Thank you very much. Your friend, Gary Fetter

Outstanding Job

★★★★★
5 5 1
Eric was very professional and did an outstanding job. Thanks!

Timely & Clean

★★★★★
5 5 1
Your tech. always perform the work in a very timely manner always answer any questions that I have about the heating and cooling systems in the home. Always clean up after the work is done. It is a pleasure to have them in my home.

You Guys Are Awesome

★★★★★
5 5 1
you guys are awesome...I recommend you any chance i get. service employees are always very friendly.

Great Customer Service

★★★★★
5 5 1
Danny is awesome great guy. Great customer service

Prompt & Professional

★★★★★
5 5 1
Danny was prompt, professional and very nice!

Efficient and Very Clean

★★★★★
5 5 1
Nick is a great tech and I enjoy talking with him while he is doing his Work. He is efficient and very clean. On a scale of 1 to 10 Nick would get 10!! I have told people how we love our system and would get it in my next home if it's not there.

Truly Impressed

★★★★★
5 5 1
I cannot even express how truly impressed we are with the entire crew of Priority One. Phillip really took the time to think about our family needs and provided several options to choose from with the estimates. Timothy installed our units with many other crew people with efficiency and focus. EVERY single person on this job was courteous, knowledgeable and skilled. Not only did Phillip's quote beat every single other estimate we received, but the care, concern and follow up with us completely won us over. I will recommend this company to anyone who will listen and we will only use them in the future for any maintenance or any other home we find ourselves needing heating and air conditioning for. Thank you Priority One for being amazing.

Good Value For The Money!

★★★★★
5 5 1
The tech (Nick) from Priority One showed up on time. He was courteous and friendly. He is familiar with our equipment (now, a 10+ year old heat pump and blower system.). He works quietly and thoroughly to make sure all is well. He cleaned our electronic filters, and the outside unit as part of the maintenance call. I have referred Priority One several times and I know my friends and business acquaintances found them a good value for the money!

Competent and Timely

★★★★★
5 5 1
Great service! Polite, considerate, competent and timely.

Excellent Company

★★★★★
5 5 1
Excellent company to service my HVAC equipment!!

Efficient & Thorough

★★★★★
5 5 1
The young man that came to my house was very professional, efficient, and thorough.

Very Professional

★★★★★
5 5 1
They were very nice,professional,I would recommend them.

Awesome!

★★★★★
5 5 1
The folks at Priority one are awesome!! Always friendly and helpful!! Wouldn't use anyone else!!

Great Service

★★★★★
5 5 1
Thank you for prompt, courteous and great service. Good help - - good advice - - wonderful service - - no pushing!!

Well Run Business

★★★★★
5 5 1
Priority One Heating is a professional and well run business that I would recommend to anyone. Receptionists are fast and prompt. Trevor in sales was very knowledgeable, experienced, and knew all the answers to rebates and tax credits. He was polite and low pressured and patient, compared to the competition. Rudy in installation was professional, efficient, and experienced. He answered any question politely and was very knowledgeable. Matt came in latter to assist and they worked well together to complete the project quickly. The Mitsubushi Mr Slim has a lot of program settings. The basics were explained but the daily and weekly programming was a bit overwhelming and the installers were less versed in the explanation. I had to have the unit mounted in an interior wall necessitating by code, the placement of a condensation pump. The unit installed is separate from the wall unit and hangs down on the lower corner. Priority installed a Refco Gobi Pump. It malfunctioned from day one, making a loud noise louder than any appliance in my home, causing noisy disturbance as the pump builds to pressure.. It failed to pump and therefore was cycling every 30 minutes 24 hours a day. By comparison the Mr Slim Heat Pump was 5x quieter than the tiny condensation pump. I called Priority One on Monday and a new installer came promptly by lunch. I mentioned the Aspen condensation pumps are more quieter and more reliable and they would replace the pump for free. As of one week later, I am still waiting for the replacement condensation pump. But otherwise the Mr Slim Heat pump is effective in the heat wave, quiet and a big improvement in indoor comfort. I look forward to savings in heating and cooling up to 50%. Priority One Heating & Air Conditioning, Inc. replied: . Mr. Tom - I apologize that we haven't been back out to replace that condensation pump. I have spoken to Sharon and we will be in touch and get someone out there to do that for you.

Always Courteous, Meticulous and Articulate

★★★★★
5 5 1
Ryan was as always, courteous, meticulous and articulate. He never fails to make us feel comfortable with him in our home and he does a great job at explaining Any issues that we might have. We appreciate the care that you take in the training and professional development of your employees. We also appreciate Ryan a lot!

Extremely Happy 4 Year Customer

★★★★★
5 5 1
I've been a customer of theirs for 4 years and have been extremely happy with the services I've received. I pay a nominal monthly fee and twice a year, they come and perform maintenance on my home heating/cooling systems. They are always prompt, courteous and have always done a great job. If I do need anything such as new parts or whatever, I get a discount as part of the monthly fee I pay. It's awesome. I highly recommend Nick for the services... he's great at what he does and always has a smile on his face... even when he has to go up into my spider infested attic.

Very Professional

★★★★★
5 5 1
Very professional conduct , very nice company to deal with.

Great Job

★★★★★
5 5 1
Guys did a great job, very friendly and professional. They kept area clean and left everything in order once job was completed. The electrical staff was very good as well. It was a pleasure working with all them during installation.

Prompt & Friendly

★★★★★
5 5 1
Tech was prompt, friendly, and good work--as far as I know. Kind of hard to tell when everything is running well, but it's good to know you guys have my back.

Excellent Service

★★★★★
5 5 1
Nick and your staff always provide excellent service which is why I have used your company for the past 8 1/2 years.

Very Pleased

★★★★★
5 5 1
We are very pleased with P1 service and employees. Thank you.

Dan & Nancy S

★★★★★
5 5 1
We are and have been very pleased with the service we receive from Priority one. Kary (sic?) is very thorough and complete. He checks our complete system and explains every facet of care and maintenance. We love our system and consider it one of the best improvements we've ever made to our home.

Excellent Job

★★★★★
5 5 1
Your service person, Cary, did an excellent job. He was professional, friendly and helpful.

Quick & Helpful

★★★★★
5 5 1
Helpful when answering questions, arrived when they said, worked quickly to install a ductless heat pump, and everything works well!

Satisfied

★★★★★
5 5 1
I've always been satisfied with your maintenance.

Service Has Been Excellent

★★★★★
5 5 1
I previously used a company that told me they couldn't come out for several days when my heat went out. This was in spite of my having a maintenance contract. I changed to Priority One. I had them install a new system. The only time I had a problem they came out at 10pm on a Sunday night when our A/C wasn't cooling enough. Service has been excellent. So has our heat and A/C.

RIght Company For The Job

★★★★★
5 5 1
The efficiency,knowledge and friendliness that was shown to us by all that did the installing was a big comfort that we had picked the right company for the job. Concerns and questions were answered with full explanation of use on the unit. We are very pleased and enjoying our unit very much.

Excellent Work

★★★★★
5 5 1
Excellent work and excellent communication! Very happy with our new system.

Perfectly Handled

★★★★★
5 5 1
Every step of the estimate, purchase, and installation was perfectly handled. Communication was frequent and helpful, and we knew along the way how each step would proceed. Working with Trevor was an absolute pleasure!

Very Nice Company

★★★★★
5 5 1
We always get excellent service. been happy with everything you do.... very nice company...

These Guys Are Amazing!

★★★★★
5 5 1
We called on a holiday weekend at 6 pm and someone came the next day. My new part was ordered and once again, Nick installed it by Wednesday at noon! These guys are amazing!

Highly Recommend

★★★★★
5 5 1
Priority One always provides excellent service! Their technicians are very knowledgeable, pleasant and highly professional. Service is done when planned and at a very reasonable price. I highly recommend the company.

Exceeded Our Expectations

★★★★★
5 5 1
We unfortunately had to replace our AC unit this summer, and after getting a few opinions and bids decided to go with Priority One. I was a little worried because of the poor reviews, but have to say we could not be happier! The price, customer service, equipment, and install all exceeded our expectations!

Absolutely Use Priority One Again

★★★★★
5 5 1
Their repairman showed up early, not two hours late like some other company. Charged us about half of what Marshalls wanted. We have a working furnace again 🙂 We would absolutely use Priority One again.

Great Job!

★★★★★
5 5 1
Great job Nick! Got us up and running, cleaned our unit and checked our ac unit too. Found it to be DIRTYYYY! Fixed up and Cleaned up, ready for the new year!

Above Reproach

★★★★★
5 5 1
We used Priority One for the first time last fall for an A/C Tune-up. This spring when we went to use our A/C we realized some wires had not been reconnected and we now needed a new compressor ($2000 job). We contacted Priority One and the owner was at our house that afternoon to take a look. The next day they ordered the part and called to schedule the repair. A very friendly and professional technician named Jermey came to our home and completed the job in two hours for no charge. I will use Priority One for all of our heating and A/C needs from now forward. The manner in which they treated this situation was professional, above reproach and I would strongly recommend friends use their services.

Most Helpful

★★★★★
5 5 1
Tim Jackson was most helpful in explaining how I can maintain and operate my ductless system. He also was very thorough in servicing my system.

Pleased

★★★★★
5 5 1
I was pleased with the service from Danny. He explained everything as he went along and educated me as to why.

Great Guys, Great Company.

★★★★★
5 5 1
Great Guys and Great Company.

 

Priority One Heating & Air Conditioning Overall rating: 4.9 out of 5 based on 44 reviews.